Aetna Customer Service Remote Jobs – CAA

DETAILS:

Job Responsibilities: Customer Service Representative

Hiring Organization: Aetna

Educational Requirements: High School

Industry: Private

Employment Type: Full Time

Salary: $20 – $30/Hour

Location: Kentucky, USA

DESCRIPTION

Position Summary:

Answers questions and resolves troubles as a “single-point-of-touch” primarily based totally on telecellsmartphone calls from plan sponsors, contributors and providers. Provides custom designed interplay primarily based totally on purchaser choice and individualized desires, growing an emotional reference to our contributors through know-how and attractive the member to the fullest.
Fully is aware the member’s desires through constructing a trusting and being concerned dating with the member.
Anticipates purchaser desires. Provides the purchaser with associated records to reply the unasked questions, e.g. extra plan details, advantage plan details, member self-provider equipment, etc.
Uses customer support threshold framework to make monetary selections to solve member troubles.
Educates and assists clients on numerous factors of advantage plan records and to be had offerings created to beautify the general customer support revel in with the company (i.e., help with member self-provider equipment, Consultation Opportunities – Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).
Utilizes all applicable records to efficiently have an impact on member engagement.
Takes instantaneously motion whilst faced with a trouble or made privy to a situation. Aetna Customer Service Remote Jobs
Takes possession of every purchaser touch to solve their troubles and join them with extra offerings as suitable.
Identifies member desires past the preliminary inquiry through answering the unasked questions.
Resolves troubles with or without constrained control intervention.
Provides training to contributors to guide them in coping with their fitness.
Responds speedy to fulfill purchaser desires and solve issues even as averting over-committing.
Other sports can also additionally include: offering declare popularity records, advantage insurance interpretations, and explaining plan eligibility.
Processes declare referrals, new declare hand-offs, and escalates troubles as suitable via the machine for grievances and appeals.
Initiates out-reach/welcome calls to make sure parts expectancies are met or exceeded. Identifies traits and any rising customer support troubles and works to expand answers to cope with cappotential issues and/or plan capabilities of hobby as an technique to enhance know-how of advantage plans and growth post-enrollment member satisfaction.
Partners with different departments to supply purchaser precise presentations.
Coordinates efforts each internally and throughout departments to efficiently solve provider troubles and expand method development supposed to beautify the general transport of provider.
Works collaboratively with colleagues to supply the exceptional purchaser revel in,.
Seeks to apprehend the purchaser, together with circumstances, issues, expectancies and desires. Aetna Customer Service Remote Jobs
Asks probing inquiries to become aware of the underlying purchaser desires.
Appropriately transitions conversations to discover opportunities for extending purchaser interactions.
Guides contributors to the suitable fitness resource. Offers options in which suitable .
Acts with the exceptional hobby of purchaser in thoughts and principal to all interactions.
Collaborates with colleagues and co-employees to supply a global elegance purchaser revel in.
Serves as SME offering technical help whilst wanted on name associated troubles, products, and/or machine packages transport matters.
May take part in education and presentation of purchaser precise presentations.
May tune and fashion data. Coaches, trains and assists withinside the improvement of name middle staff, as required.
Participates in and/or leads unique projects/tasks addressing provider troubles, as necessary.
Provides technical or difficulty rely know-how regarding policies, procedures, and function-associated packages/structures equipment as wanted.
Delivers inner first-rate reviews. Aetna Customer Service Remote Jobs
Provides suitable guide in 0.33 birthday birthday celebration audits whilst required. Documents and tracks all contacts, events, and results with customers the use of suitable structures and processes

Required Qualifications:

Customer Service reviews in a transaction primarily based totally surroundings including a name middle or retail vicinity preferred, demonstrating capacity to be empathetic and compassionate.
Effective organizational abilties and capacity to control a couple of tasks.
Effective communique abilties, each verbal and written Aetna Customer Service Remote Jobs

Education:

High School Diploma Required

About Aetna

Aetna is a healthcare corporation that gives more than a few medical insurance and associated services. Aetna operates as a subsidiary of CVS Health, following a merger finished in 2018. Aetna was based in 1853 in Hartford, Connecticut, because the Aetna Life Insurance Company, initially specialized in life insurance. Over the years, Aetna has changed its services and has become a main participant in the medical insurance and controlled care industries. Aetna Customer Service Remote Jobs

Benefits

In addition to your compensation, experience the rewards of an agency that places our coronary heart into worrying for our colleagues and our communities. The Company provides a complete variety of medical, dental, and imaginative and prescient benefits. Eligible personnel might also additionally sign up inside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company affords a fully-paid period existence coverage plan to eligible personnel, and short-time period and long-time incapacity benefits. CVS Health additionally gives several health applications, schooling assistance, unfastened improvement courses, a CVS save cut price, and cut-price applications with taking part partners. As for break day, Company personnel experience Paid Time Off (“PTO”) or excursion pay, in addition to paid vacations throughout the calendar year. Several paid vacations, unwell time and different break days are furnished constantly with applicable kingdom regulations and Company rules. Aetna Customer Service Remote Jobs

Key Advantages Of Joining Aetna As A Remote Worker

Joining Aetna as a remote employee gives numerous key advantages, reflecting the organization’s dedication to offering a dynamic and inclusive work environment. Some of the first-rate advantages of becoming a member of Aetna as a remote employee include:

Flexibility and Work-Life Balance: Remote work regularly presents extra flexibility in phrases of labor hours and location, permitting personnel to gain a higher work-life balance.
Reduced Commuting Stress: Remote people can keep away from commuting to a bodily workplace, lowering pressure and saving time that might in any other case be spent on transportation.
Access to a Nationwide Talent Pool: Remote work permits agencies like Aetna to faucet right into a broader skills pool, permitting them to draw professional specialists from unique geographic locations.
Technology and Connectivity Support: Companies investing in remote work regularly offer the essential era and guide to make certain remote personnel have the equipment and assets needed to carry out their jobs efficiently.
Cost Savings: Remote work can cause price financial savings for personnel, which include decreased commuting expenses, work apparel costs, and capability financial savings on meals.
Health and Safety: Especially applicable in instances of public fitness concerns, remote work can contribute to worker fitness and protection with the aid of minimizing publicity to workplace-primarily based totally environments.
Increased Productivity: Some people discover that remote work environments can decorate productiveness because of fewer place of business distractions and a greater personalized work setup.
Personalized Work Environment: Remote people can create customized and snug work surroundings tailor-made to their preferences, doubtlessly boosting process satisfaction.
Environmental Impact: Remote work can contribute to a discount on the environmental effect related to commuting because it affects fewer automobiles on the street and much less calls for workplace space.
Employee Wellness Programs: Companies like Aetna can also additionally provide remote personnel get right of entry to well-being packages that guide bodily and intellectual fitness.
Inclusion and Diversity: Remote work can contribute to fostering a greater inclusive place of business with the aid of accommodating people with unique wishes and circumstances.
Remote Collaboration Tools: Companies investing in remote work regularly offer get right of entry to collaboration equipment that facilitates powerful conversation and teamwork amongst remote teams.

Aetna Customer Service Remote Jobs – CAA