Amazon Customer Service Remote Jobs – CAA

DETAILS:

Job Responsibilities: ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service

Hiring Organization: Amazon

Educational Requirements: Associate Degree

Industry: Private

Employment Type: Full Time

Salary: $25 – $35/Hour

Location: Missouri, USA

DESCRIPTION

BASIC QUALIFICATIONS

Associate Degree OR A+ or Network+ or Security+
1+ yr enjoy in Customer Service and/or Account Management running with excessive-profile clients
1+ yr of superior Excel (pivot tables, vlookup and different formulas)
Current, lively US Government Security Clearance of TS/SCI with Polygraph, Amazon Customer Service Remote Jobs

DESCRIPTION

Do you experience assisting U.S. Intelligence Community corporations enforce revolutionary cloud computing answers and remedy technical problems? Would you want to do that the usage of the modern cloud computing technologies? Do you’ve got got a knack for assisting those companies apprehend software architectures and integration approaches, and the consultative and management talents to release a mission on a trajectory to fulfillment? Are you acquainted with safety fine practices for programs, servers, and networks? Do you need to be a part of a patron dealing with era crew assisting to make certain the fulfillment of Amazon Web Services (AWS) as a main era platform? Amazon Customer Service Remote Jobs

AWS Customer Service offers worldwide aid to a huge variety of business and authorities clients as they construct mission-essential programs on pinnacle of AWS offerings which includes Amazon EC2 and Amazon S3.

As an AWS Customer Success Representative, you will have interaction with US Government (USG), and agency clients, supplying training, aid and evaluation. You will paintings with the opposite contributors of the AWS Enterprise crew together with Technical Account managers (TAM’s), Sales and Solution Architects. You might be the Subject Matter Experts on Enterprise Account and Billing problems. You will proactively assist clients keep away from capacity problems. Dive deep to apprehend the underlying problems to assist a patron solve problems. Amazon Customer Service Remote Jobs

In addition, your duties will include, however will now no longer be restricted to, the following:

Being the patron-dealing with voice for USG and Enterprise clients, addressing complicated account and billing problems
Working with Enterprise clients to apprehend how they use AWS account and billing offerings, and supplying treasured feedback
Performing deep dive evaluation on USG / Enterprise patron bills and billing statements
Educate clients on reporting options, signals and budgets.
Providing prompt, efficient, unique, patron-orientated provider to Enterprise clients
Working with customer service friends around the world to make certain a constant and exquisite degree of aid
Driving initiatives that enhance patron interactions with AWS account and billing information, Amazon Customer Service Remote Jobs
Acting because the Voice of the Customer for our Enterprise clients, reporting and appearing on determined regions for improvement
Actively looking for answers to patron needs, speaking traits to management, and suggesting revolutionary answers on behalf of the patron enjoy
Assisting with Enterprise patron verbal exchange in the course of AWS essential launches and aid events
Assuming duty for growing unique know-how approximately AWS particular product and features
Work with AWS groups to power decision of problems for clients
Making certain inner know-how reference pages are updated

This role calls for that the candidate decided on have to presently own and keep an lively TS/SCI safety clearance with polygraph. The role similarly calls for the candidate to choose right into a commensurate clearance for every authorities corporation for which they carry out AWS paintings. Amazon Customer Service Remote Jobs

About the crew

Work/Life Balance

Our crew places a excessive price on paintings-lifestyles stability. It isn’t approximately what number of hours you spend at domestic or at paintings; it’s approximately the waft you set up that brings power to each elements of your lifestyles. We trust hanging the proper stability among your private and expert lifestyles is essential to lifestyles-lengthy happiness and fulfillment. We provide flexibility in running hours and inspire you to locate your very own stability among your paintings and private lives. Amazon Customer Service Remote Jobs

Mentor-ship & Career Growth

Our crew is devoted to assisting new contributors. We have a extensive blend of enjoy stages and tenures, and we’re constructing an surroundings that celebrates know-how sharing and mentor ship. We care approximately your profession increase and try to assign initiatives primarily based totally on what is going to assist every crew member turn into a better-rounded Evaluator and permit them to tackle extra complicated duties withinside the future. Amazon Customer Service Remote Jobs

Inclusive Team Culture:

Here at AWS, we include our differences. We are dedicated to furthering our tradition of inclusion. We have ten employee-led affinity companies, achieving 40,000 personnel in over one hundred ninety chapters globally. We have revolutionary gain offerings, and we host annual and ongoing studying experiences, together with our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s tradition of inclusion is strengthened inside our sixteen Leadership Principles, which remind crew contributors to searching for various perspectives, research and be curious, and earn trust. Amazon Customer Service Remote Jobs

PREFERRED QUALIFICATIONS

Experience in management and/or account control positions
A power to dig into the information of a device or system to remedy patron problems
Proven fulfillment in a quick paced aid surroundings
Demonstrated fulfillment riding cross-practical deliverables
SQL and/or different relational database enjoy
Strong fluency with Web Technologies and the Internet, Amazon Customer Service Remote Jobs
Understanding of cloud primarily based totally compute and garage concepts

Amazon is dedicated to a various and inclusive workplace. Amazon is an identical possibility agency and does now no longer discriminate on the idea of race, countrywide origin, gender, gender identity, sexual orientation, blanketed veteran status, disability, age, or different legally blanketed status. Amazon Customer Service Remote Jobs

Our repayment displays the price of exertions throughout numerous US geographic markets. The base pay for this role stages from $41,400/yr in our lowest geographic marketplace up to $104,200/yr in our maximum geographic marketplace. Pay is primarily based totally on a range of of things together with marketplace area and can range relying on job-associated know-how, talents, and enjoy. Amazon is a complete repayment company. Dependent on the location offered, equity, sign-on payments, and different styles of repayment can be furnished as a part of a complete repayment package, similarly to a complete variety of medical, financial, and/or different benefits. Amazon Customer Service Remote Jobs

Key Advantages Of Joining Amazon As A Remote Worker

Joining Amazon as a remote employee gives numerous key advantages, reflecting the business enterprise’s dedication to fostering a dynamic and inclusive work environment. Some of the extraordinary advantages of becoming a member of Amazon as a remote employee include:

Flexibility: Remote work gives the power to manipulate your work agenda and region, taking into account higher work-existence stability and the capacity to work from any region with a strong net connection.
Global Opportunities: Amazon’s remote work alternatives can open up possibilities to collaborate with various groups and experts from diverse places worldwide, permitting you to interact with an international team of workers and expand your expert network.
Reduced Commute: Eliminating the want for every day to go back and forth saves time and decreases the pressure related to traveling to and from the office, contributing to progressed productivity and usual well-being.
Autonomy and Independence: Remote work regularly promotes an experience of autonomy, permitting personnel to take possession of their duties and manipulate their duties independently whilst aligning with Amazon’s organizational dreams and values.
Technology Integration: Amazon gives remote employees with get entry to to present day era and communique gear, facilitating seamless collaboration and making sure that remote personnel have the vital assets to excel in their roles.
Professional Development: Despite running remotely, Amazon emphasizes expert improvement and growth, offering possibilities for skill-building, schooling applications, and professional development tasks for its remote team of workers.
Workplace Wellness: Amazon location’s significance on worker well-being, offering assets and help for remote employees to hold wholesome work-existence stability and get entry to well-being applications that sell bodily and intellectual well-being.
Collaboration Tools: The business enterprise probably gives entry to collaborative structures and gear that permit powerful communique, task management, and teamwork, fostering a cohesive remote running environment.
Inclusive Work Culture: Amazon fosters an inclusive work subculture that values diversity, equality, and inclusion, making sure that remote employees have the same possibilities to make a contribution to the business enterprise’s task and achievement from any region.
Brand Prestige and Culture: Joining Amazon gives the possibility to be a part of a prestigious emblem recognized for its innovation, customer-centric approach, and technological advancements, permitting remote employees to make a contribution to the business enterprise’s achievement and effect from a remote setting.

Amazon Customer Service Remote Jobs – CAA