American Express Telework Jobs (Customer Support At Home) – CAA

DETAILS:

Job Responsibilities: Customer Service – Customer Care Professional

Hiring Organization: American Express

Educational Requirements: High School

Industry: Private

Employment Type: Full Time

Salary: $25 – $35/Hour

Location: Oregon, USA

DESCRIPTION

You Lead the Way. We’ve Got Your Back.

With the right backing, people and corporations have the power to improvement in top notch ways. When you be part of Team Amex, you grow to be part of a worldwide and numerous community of comrades with an unwavering determination to back our customers, corporations and each different. Here, you’ll examine and broaden as we help you create a career journey that’s particular and great to you with benefits, programs, and flexibility that manual you for my part and professionally. American Express Telework Jobs (Customer Support At Home)

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to percent withinside the company’s success. Together, we’ll win as a group, striving to uphold our company values and powerful backing promise to provide the worldwide’s high-quality customer enjoy every day. And we’ll do it with the most integrity, and in an environment in which absolutely everyone is seen, heard and seems like they belong. Customer Service At Home

Join Team Amex and let’s lead the way together.

How will you are making an impact in this role?

Do you have were given the passion to deliver worldwide elegance customer memories every day?
American Express are searching out Customer Care Professionals to sign up for their Customer Engagement Network withinside the USA.
The proposed paintings regime is probably hybrid together with 3 days steady with week withinside the administrative center in Connecticut and more than one days steady with week running from home withinside the USA. (After 1 one year in service this could be 2 days administrative center and 3 days home.) (Fully virtual is feasible however hybrid is preferred.)
The incumbent will paintings 38 hours steady with week in shifts beginning from Monday to Friday 08h00 till 18h00. American Express Telework Jobs (Customer Support At Home) (Customer Support At Home)
Our mission at American Express is to deliver a worldwide elegance customer enjoy every day. We are advocates for our customers, designing modern solutions to meet their needs, and aiming to make a great difference in their lives. As a Customer Care Professional, you will be a part of the group inner our Customer Engagement Network which develops lasting relationships with our Card Members.
Here’s in reality some of what you’ll do in this role
Deliver exceptional care on inbound calls to a huge form of American Express customers with an entire lot of requests
Help propel your group to success
Build great relationships via consultative wondering to ensure added price for the customer
Offer custom solutions and negotiate a tremendous very last consequences for the customer and American Express, aiming for first call choice at the same time as feasible
Meet and exceed outstanding goals, compliance recommendations and productivity targets, American Express Telework Jobs (Customer Support At Home) (Customer Support At Home)
Document important information
Re-prioritize to comply to the ever-changing environment
In return, as a professional and capable professional we will
Offer opportunities for your professional boom and advancement
Provide reputation and reward even as you pressure and deliver excellent consequences
Respect and price you for your diversity, integrity, and teamwork, American Express Telework Jobs (Customer Support At Home)

Requirements:

Demonstrate non-public excellence via final tremendous in difficult situations
Strong verbal communication abilities in French, Dutch, and English
You need to live withinside the USA
Display a passion to serve via turning in exceptional service in every interaction with our customers
The potential to paintings in a quick paced environment similarly to multitask and re-prioritize on a normal basis
Strong interpersonal, communication and listening abilities
Excellent negotiation and influencing abilities
Highly resourceful
Strong analytical and problem-solving abilities with top notch hobby to detail
Outstanding organizational abilities
Ability to paintings in shifts
Team player who demonstrates self-motivation & potential to paintings beneath strain and unsupervised
Knowledge of Microsoft Office suite (Excel, Word, Outlook,)
Pro-actively seeks opportunities for improvement and streamline processes
Building & leveraging relationships internally and externally
Cross Functional abilities withinside the group
Highly self-motivated, consequences-oriented, and tremendous
Good writing abilities in French or Dutch are a plus and can bring about development opportunities as back up of the Complaints department, American Express Telework Jobs (Customer Support At Home) (Customer Support At Home)

We once more our colleagues and their loved ones with advantages and programs that resource their holistic well being. That approach we prioritize their physical, monetary, and highbrow health via each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement monetary financial savings plan
Free monetary schooling and monetary well being resource
Comprehensive medical, dental, vision, life insurance, and disability advantages
Flexible walking model with hybrid, onsite or virtual arrangements counting on feature and employer need
20+ weeks paid parental depart for all parents, regardless of gender, furnished for pregnancy, adoption or surrogacy
Free get proper of access to to international on-internet internet site on line well being centers staffed with nurses and doctors (counting on location)
Free and personal counseling resource via our Healthy Minds application
Career development and training opportunities
American Express Telework Jobs (Customer Support At Home) (Customer Support At Home)

American Express is an identical opportunity corporation and makes employment picks without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran reputation, disability reputation, age, or a few different reputation blanketed via law.

We once more our colleagues with the resource they need to thrive, professionally and for my part. That’s why we have got Amex Flex, our enterprise employer walking model that gives extra flexibility to colleagues while ensuring we maintain the crucial factors of our precise in-individual culture. Depending on feature and employer needs, colleagues will each paintings onsite, in a hybrid model (aggregate of in-administrative center and virtual days) or absolutely virtually. American Express Telework Jobs (Customer Support At Home)

Key Advantages Of Joining American Express As A Remote Worker

Joining American Express as a remote employee gives numerous key advantages, reflecting the employer’s dedication to fostering a dynamic and inclusive work environment. Some of the brilliant advantages of becoming a member of American Express as a remote employee include:

Flexibility: Remote work affords the ability to control your work agenda and area, taking into account higher work-existence stability and the capacity to work from any area with a solid net connection.
Global Opportunities: American Express’ remote work alternatives can open up possibilities to collaborate with numerous groups and specialists from diverse places worldwide, allowing you to interact with worldwide personnel and increase your expert network.
Reduced Commute: Eliminating the want for an each-day trip saves time and decreases the strain related to the journey to and from the office, contributing to progressed productivity and basic well-being.
Autonomy and Independence: Remote work frequently promotes an experience of autonomy, allowing personnel to take possession of their duties and control their obligations independently whilst aligning with American Express’ organizational dreams and values.
Technology Integration: American Express affords remote people the right of entry to superior era and verbal exchange gear, facilitating seamless collaboration and making sure that remote personnel have the vital assets to excel in their roles.
Professional Development: Despite running remotely, American Express emphasizes expert improvement and growth, offering possibilities for skill-building, education applications, and professional development projects for its remote personnel.
Workplace Wellness: American Express location’s significance on worker well-being, offering assets and aid for remote people to keep a healthful work-existence stability and get the right of entry to well-being applications that sell bodily and intellectual well-being.
Collaboration Tools: The employer probably affords get right of entry to collaborative systems and gear that allow powerful verbal exchange, venture management, and teamwork, fostering a cohesive remote running environment.
Inclusive Work Culture: American Express fosters an inclusive work lifestyle that values diversity, equality, and inclusion, making sure that remote people have identical possibilities to make a contribution to the employer’s project and achievement from any area.
Brand Prestige and Culture: Joining American Express gives the possibility to be a part of a prestigious logo recognized for its monetary offerings excellence, customer-centric approach, and dedication to innovation, permitting remote people to make a contribution to the employer’s achievement and effect from a remote setting.

American Express Telework Jobs (Customer Support At Home) – CAA