Gogo Social Media Customer Support Jobs – Full Time Remote Careers $28/Hr
DETAILS:
Job Responsibilities: Supervisor, Customer Support
Hiring Organization: Gogo Business Aviation
Educational Requirements: Associate Degree
Industry: Private
Employment Type: Full Time
Salary: $28/Hour
Location: Maine, USA
DESCRIPTION
The Gogo Business Aviation Supervisor, Customer Support will control the Activations and Tier 1 Customer Support group and is chargeable for offering global, green and superb customer service offerings to Gogo Business Aviation sellers, OEMs and customers. This position helps organising client accounts, resolving client account troubles, activating hardware and offerings, and help troubles regarding Gogo Business Aviation merchandise and offerings. Gogo Social Media Customer Support Jobs – Full Time Remote Careers
In this position you get the possibility to additionally paintings with cross-purposeful groups on technique development and key goal tasks whilst supervising a dynamic, high-appearing group.
Are you captivated with the aviation industry? Are you excited to troubleshoot complicated technical troubles? Do you adore assisting customers?
COME ON BOARD THE GOGO BUSINESS AVIATION ACTIVATIONS & TECHNICAL SUPPORT TEAM! Gogo Social Media Customer Support Jobs – Full Time Remote Careers
How will you’re making a difference?
- Provide every day 24/7 management of a group of worldwide customer service specialists
- Responsible for the education and improvement of a high-appearing group
- Support the every day operations of client offerings which includes the duty of making sure carrier activation inside 24 hours and assisting all client accounts
- Motivate the group to fulfill Key Performance Indicators (KPIs)
- Field complicated questions for customers, OEMs and sellers inclusive of senior stage outside employees in help of all Gogo Business Aviation merchandise and offerings
- Give help to end-customers of Gogo Business Aviation structures on troubles regarding right use/operation, capability of offerings, and suitable carrier plans
- Collaborate with Tier 2 technical help, Field Service Engineers (Post-Installation) for escalation and help
- Work cross-functionally with Finance to make certain correct billing of offerings, resolving complicated bill troubles in a well timed and green manner
- Perform trying out and supply person recognition knowledge for brand spanking new merchandise, offerings and processes
- Serve because the factor of touch for the customer service group in coping with touchy client troubles or complaints, Gogo Social Media Customer Support Jobs – Full Time Remote Careers
- Investigate root reasons for carrier troubles and works with inner groups to get issues fixed
- Define, implement, and keep the hassle ticketing machine and the worldwide smartphone routing machine for inbound calls
- Champion a Lean mind-set and is chargeable for using non-stop improvements
- Organize, optimize and oversee the schedules and paintings of the customer service groups
- Manage and assesses group activities, offering them with normal performance-associated feedback
- Train new personnel withinside the company’s policies, procedures, and quality practices
Qualifications
- Associate’s Degree or equal paintings enjoy
- 2-3 years of enjoy operating in customer service
- 2-3 years of Supervisor or Managerial enjoy
- Required Skills, Talents & Experience
- Superb customer support abilties
- Ability to educate others; expand a high-appearing group
- Proficiency to expand and execute troubleshooting motion plans, Gogo Social Media Customer Support Jobs – Full Time Remote Careers
- Skilled in prioritizing more than one time-vital client instances whilst retaining a pleasing and expert demeanor
- Demonstrated enjoy in writing paintings instructions
- Advanced stage abilties the usage of Microsoft Office pc applications (Word, Excel, Power Point and Outlook)
Preferred Skills, Talents & Experience
- Energetic and self-motivated; cappotential to paintings independently with minimum supervision for prolonged periods
- Excellent written and verbal communique abilties
- Ability to carry out independently and in a group environment
- Organizational and time control abilities, Gogo Social Media Customer Support Jobs – Full Time Remote Careers
We love work-lifestyles stability as an awful lot as you do! Gogo Business Aviation is an area that values our personnel’s time each inside and outside of the workplace. Our personnel experience a hybrid in-workplace and earn a living from home surroundings this is designed to offer you the ability and area to collaborate along with your group correctly whilst constructing the robust relationships that might be a trademark of our culture. Gogo Social Media Customer Support Jobs – Full Time Remote Careers
Benefits:
Join us and assist form the destiny of aviation connectivity. We, in turn, promise to head above and past to assist each worker to grow — each professionally and individually via high-quality perks and benefits.
- 401(k) with Company Match 100% Vested Day 1
- Company Equity for All Employees
- Employee Stock Purchase Plan with 10% Discount
- Flexible Work Opportunities
- Discretionary Time Off for exempt employees, beneficiant Personal Time Off for non-exempt employees
- 10 Paid Holidays & Bonus Half Days
- Military Leave
- Paid Volunteer Time Off
- Continuing Education
- Tuition Reimbursement Programs
- Job Training & Conferences
- LinkedIn Learning Access
- Medical/Pharmacy, Dental and Vision Coverage
- Life and AD&D Insurance
- Commuter Benefits
- Mental Health and Wellness Programs, Including Headspace Access
- FSA/HSA
- Pet Insurance
- Diversity & Inclusion Committee
- Employee Resource Groups
- Hiring Practices that Promote Diversity
- Unconscious Bias Training
- Corporate Charitable Donations
- Dependent Care FSA
- 100% Paid Family Caregiver Leave
- 100% Paid Parental Leave
- Infertility Treatments and Maternity Support through Medical Insurance
- Gender Confirmation Surgery through Medical Insurance
- Casual Dress
- Agile Development with Dedicated PI Planning
- Open Door Policy
- Partners with Nonprofits
- Team-Based Strategic Planning
- Team-Owned Deliverables
- Anniversary Celebrations
- Annual Performance Bonus
- Equity Grants for High Performers
- Peer to Peer via Gogo Props Program
- Patent Awards Program
- Spot Bonus Program
- Company Events Including Crawfish Boil, Summer Family Picnic, and Holidays
- Happy Hours
- Onsite Gym
- Corporate Discount Program
- Sport Team Sponsorships
- Electric Vehicle Charging Stations
- Gogo Social Media Customer Support Jobs – Full Time Remote Careers
About Gogo Business Aviation
Gogo Business Aviation is a department of Gogo Inc. that makes a specialty of offering in-flight connectivity answers for commercial enterprise aviation. Gogo is a main issuer of in-flight broadband Internet provider and experiencement answers for each industrial and commercial enterprise aviation. Gogo Business Aviation has the specialty of handing over high-velocity Internet connectivity to non-public and commercial enterprise aircraft. This allows passengers and teams to get entry to the internet, ship emails, move content, and use different online offerings at the same time as in-flight. Ready for your profession to soar? Gogo Business Aviation is the main international issuer of inflight connectivity answers for non-public and company aircraft. Join our talented, prompted and various institution of experts who welcome amazing demanding situations and are developing the best inflight connectivity and experience reviews inside the sky. Gogo Social Media Customer Support Jobs – Full Time Remote Careers
Key Advantages Of Joining Gogo Business Aviation As A Remote Worker
Joining Gogo Business Aviation as a remote employee gives numerous key advantages, reflecting the employer’s dedication to fostering a dynamic and inclusive work environment. Some of the remarkable blessings of becoming a member of Gogo Business Aviation as a remote employee include:
- Flexibility: Remote work frequently presents personnel with more flexibility in phrases of labor hours and location. This flexibility can contribute to higher work-life stability and permit people to shape their work in a manner that fits their needs.
- Cost Savings: Remote work can cause valuable financial savings for personnel, as they’ll incur fewer costs associated with commuting, work attire, and food out of doors the home.
- Increased Productivity: Some people discover that remote work environments permit them to be greater productive, as they can personalize their workspace to decrease distractions and interruptions.
- Talent Pool Access: Offering remote work alternatives can increase the expertise pool for an enterprise via way of means of permitting them to rent people from numerous geographic locations.
- Employee Well-being: Remote work can make contributions to worker wellbeing via way of means of lowering pressure related to commuting and imparting a greater cushty and personalized work environment.
- Technology and Collaboration Tools: Companies investing in sturdy era and collaboration equipment can facilitate powerful communique and collaboration amongst remote teams, making remote work revel in smoother.
Gogo Social Media Customer Support Jobs – Full Time Remote Careers $28/Hr
