Google Classroom Customer Service Remote Jobs (Entry Level, Work At Home)

DETAILS:

Job Responsibilities: Customer Service Representative

Hiring Organization: Google Classroom

Educational Requirements: High School

Industry: Private

Employment Type: Full Time

Salary: $25 – $35/Hour

Location: Louisiana, USA

DESCRIPTION

At Google Classroom we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Google Classroom Customer Service Remote Jobs

Our Google Classroom BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation. Google Classroom Customer Service Remote Jobs

Essential Job Functions

Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
Research customer inquiries and responds to appropriate parties in a timely manner.
Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information. Google Classroom Customer Service Remote Jobs
Interfaces with team members, management, and customers in reference to customer service issues.
Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams
Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. Google Classroom Customer Service Remote Jobs
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed)

Basic Qualifications

High school diploma or G.E.D.
Six or more months of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology, Google Classroom Customer Service Remote Jobs
Experience working with and skilled in the use of help desk software
FINRA 26 Certification required at hire (currently registered or U5 within 2-year FINRA window)

Other Qualifications

Strong business and analytical problem-solving skills
Strong communication skills
Ability to work independently, Google Classroom Customer Service Remote Jobs
Ability to follow oral and written directions

Work Environment

Virtual Work environment
May require shift work. Google Classroom Customer Service Remote Jobs

Benefits

Medical, dental, and imaginative and prescient coverage plans to assist personnel and their households in manipulating healthcare costs.
Flexible spending accounts (FSAs) and fitness financial savings accounts (HSAs) to cover eligible clinical charges with pre-tax dollars.
401(k) retirement financial savings plan with agency matching contributions to assist personnel store for retirement.
Access to economic making plans gear and sources to help personnel in dealing with their retirement financial savings.
Generous holiday days, holidays, and private days permit personnel to take break days and recharge.
Sick depart and parental depart for eligible personnel to deal with non-public or own circle of relatives fitness wishes or to take care of a brand new child.
Eligibility for inventory alternatives, restrained inventory units (RSUs), or different equity-primarily based total repayment to align worker pursuits with organization performance.
Confidential counseling and assistance offerings to assist personnel and their households deal with non-public and work-associated challenges.
Resources for intellectual fitness assistance, economic counseling, felony assistance, and different regions of well-being.
Life coverage insurance to offer economic safety for personnel and their beneficiaries on the occasion of death.
Disability coverage to update a part of profits if a worker becomes unable to work because of infection or injury.
Tuition repayment applications to assist personnel in pursuing in addition training or expert certifications.
Access to online studying platforms, schooling applications, and professional improvement sources to beautify abilities and increase professional goals.
Discounts on Google merchandise and offerings, such as hardware, software programs, and subscriptions.
Employee reductions on retail purchases, travel, entertainment, and different items and offerings through company partnerships.
Wellness applications and projects to sell bodily fitness, intellectual well-being, and work-lifestyles stability.
Fitness and wellbeing reimbursements for fitness center memberships, health classes, and different wellbeing-associated charges.
Flexible work schedules and telecommuting alternatives to house personnel’ non-public wishes and preferences.
Remote work possibilities, wherein feasible, to assist work-lifestyles stability and worker productivity.
Paid break day for volunteering and network provider sports to assist reasons and agencies that personnel are passionate about.
Matching present applications and charitable donations to enlarge personnel’s philanthropic efforts.
Programs and sources to foster diversity, equity, and inclusion inside the workplace, such as worker useful resource groups, schooling workshops, and mentorship possibilities.
Google Classroom Customer Service Remote Jobs

About Google Classroom

Google Classroom is a widely-used online platform advanced via way of means of Google, Inc. for educators and college students to facilitate coaching and studying in a virtual environment. Google Classroom was released via way of means of Google in 2014 as a loose internet provider designed to simplify the manner of creating, distributing, and grading assignments in a digital schoolroom setting. The reason for Google Classroom is to streamline conversation and collaboration among instructors and college students, in addition to arranging and manipulating academic substances and assignments. Google Classroom presents a person-pleasant interface that is seamlessly included with different Google offerings along with Google Drive, Google Docs, Google Sheets, and Google Slides. Teachers and college students can get admission to Google Classroom through an internet browser or the cellular app, making it available through diverse gadgets and platforms. Google Classroom Customer Service Remote Jobs

Key Advantages Of Joining Google Classroom As A Remote Worker

Joining Google Classroom as a remote employee gives numerous key advantages, reflecting the enterprise’s dedication to fostering a dynamic and inclusive work environment. Some of the brilliant advantages of becoming a member of Google Classroom as a remote employee include:

Google Classroom offers a centralized platform in which educators can create, distribute, and manipulate instructional substances, assignments, and resources.
Remote people, consisting of instructors and instructors, gain from having all their coaching gear and substances reachable in a single place, streamlining their workflow.
Google Classroom gives collaborative gear consisting of Google Docs, Google Sheets, and Google Slides, allowing real-time collaboration and interplay among college students and educators.
Remote people can facilitate institution projects, discussions, and peer evaluations seamlessly in the platform, fostering collaborative studying reviews.
Google Classroom is available from any tool with net get entry, consisting of computers, tablets, and smartphones.
Remote people can interact with college students and manipulate their instructions from anywhere, supplying flexibility and comfort in their work arrangements.
Google Classroom offers communique functions consisting of announcements, comments, and personal messaging, facilitating powerful communique among educators and college students.
Remote people can talk about essential records, offer comments, and cope with questions or worries successfully on the platform.
Google Classroom gives functions for creating, distributing, and grading assignments digitally, streamlining the venture control system for remote people.
Educators can create custom-designed assignments, set due dates, and offer comments to college students immediately inside Google Classroom, saving time and effort.
Google Classroom automates organizational obligations consisting of document control, venture tracking, and grading, lowering administrative burdens for remote people.
Educators can leverage functions consisting of automated venture sorting and grading rubrics to streamline their workflow and attention to academic delivery.
Google Classroom seamlessly integrates with G Suite for Education, supplying entry to a collection of productiveness gear tailor-made for instructional use.
Remote people can leverage G Suite apps consisting of Google Docs, Google Drive, and Google Meet to decorate coaching and studying reviews inside Google Classroom.
Google Classroom prioritizes facts safety and privacy, adhering to strict requirements and protocols to shield consumer facts and ensure confidentiality.
Remote people can consider that pupil records and academic substances are safeguarded in the platform, retaining privacy and compliance with regulations.
Google Classroom is constantly up to date with new functions, enhancements, and integrations primarily based totally on comments from educators and users.
Remote people gain from ongoing enhancements and improvements that decorate the capability and effectiveness of Google Classroom for remote coaching and studying.
Google Classroom offers entry to a colorful network of educators, administrators, and running shoes who percentage first-class practices, tips, and resources.
Remote people can faucet into this network for support, expert improvement opportunities, and ideas to decorate their remote coaching practices.

Google Classroom Customer Service Remote Jobs (Entry Level, Work At Home)