Liveops Customer Service Remote Jobs – CAA

DETAILS:

Job Responsibilities: Client Results Associate

Hiring Organization: Liveops

Educational Requirements: High School

Industry: Private

Employment Type: Full Time

Salary: $20 – $30/Hour

Location: Arizona, USA

DESCRIPTION

Are you enthusiastic about supplying top-notch guide? Liveops is looking for a devoted character to be the cornerstone of our agent network’s success. As a Client Results Associate, you’ll be the heart beat of our operations, imparting the primary line of guide to our unbiased sellers and gambling a pivotal function of their commercial enterprise triumphs. If you are a self-starter with a consumer-centric attitude and a knack for problem-solving, we need you on our crew. Liveops Customer Service Remote Jobs

The Purpose of Your Role

Your function is foundational to Liveops success. You nurture a way of life of engagement and create a network with our Independent Agents. They flip to you for guide and you’re a key detail to their commercial enterprise’ success.  As the primary line of interplay with our Agents, you offer an super Agent enjoy whilst making sure purchaser success. You do that with the aid of using dealing with methods to maximise Agent guide, overall performance, and delight whilst displaying empathy and positivity. The best candidate is procedure oriented, adaptable & capable of successfully multi-undertaking the usage of numerous structures simultaneously. Liveops Customer Service Remote Jobs

The Qualifications We’re Looking For

High School Diploma, GED or equal enjoy.
1+ years of touch center/BPO enjoy or similar consumer service-associated paintings enjoy.
Mastery of pc fundamentals with an know-how of Microsoft merchandise to consist of Outlook, Word, Excel, and PowerPoint.
Ability to kind 35+ phrases in keeping with minute.
Strong and strong net connection is required. Internet pace of a hundred Mbps down load and 25 – 50 Mbps upload.
Comfortable preparing, offering and web website hosting periods for each small and huge audiences.
Excellent oral and written communique skills.
Ability to quick research and turn out to be a topic be counted expert. Ability to paintings independently and as a part of a crew with a willingness to mentor and help in onboarding new crew members.
Assist unbiased commercial enterprise proprietors in growing their skills, reaching commercial enterprise desires and assembly software necessities. Liveops Customer Service Remote Jobs
Proactive, adaptable, cappotential to put in force steerage and may paintings with a experience of urgency whilst retaining a robust interest to detail.

The Competencies You Bring

Attention to detail * Adaptability * Customer Focused * Communication Skills * Quality Orientation

The Value You Deliver

Demonstrates a excessive stage of consumer enjoy to guide the Agent network
Team participant with the cappotential to collaborate with cross-practical groups
Highly encouraged self-starter with a can-do attitude
Capable of making use of furnished sources to help the Agent network
Ability to apprehend developments in the Agent network and quick amplify issues for powerful resolution
Partner with software and cross-practical groups to guide the increase of the purchaser commercial enterprise and the Agent network
Deliver a consistent, awesome consumer enjoy to the Agent network with the aid of using personalizing interactions and displaying empathy in each Agent engagement
Provide real-time guide to Agents with the aid of using making use of sources to quick solution on-name questions
Promote energetic Agent engagement via motivation and schooling and development with the aid of using diagnosing, troubleshooting, and resolving Agent problems thru each on-name and off-name communications whilst adhering to Liveops compliance standards, Liveops Customer Service Remote Jobs
Actively make a contribution to Agent retention with the aid of using making use of contemporary and new guide tools
Professional participation in purchaser-precise sports consisting of email/Slack communications, calibration calls, responding to guide tickets, enticing with sellers withinside the forums, etc.
Monitor contacts to pick out agent overall performance and get in touch with developments
Ability to examine and execute commands for loads of programs and/or methods
Point-of-touch to Agent network via the facilitation of periods, workplace hours, attain out calls, and daily/weekly communications
Assist the Brand Specialist with QA precise regions and communique as needed.

Essential Job Functions

Essential capabilities are the fundamental, vital task responsibilities that an worker should be capable of perform, without or with affordable accommodation.
Ability to paintings in the front of the pc for lengthy durations of time.
Ability to paintings a bendy paintings agenda that consists of days, nights, overnights, weekends, and holidays.
Ability to guide and/or take part in digital conferences in a distraction-loose surroundings with a willingness to take part on digital digicam for each inner and outside conferences, as needed.
Ability to conform to swiftly converting commercial enterprise necessities and priorities. Liveops Customer Service Remote Jobs
Ability to paintings independently and meet deadlines.

Benefits

We offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more, Liveops Customer Service Remote Jobs

About Liveops:

Liveops, a digital touch center, gives scalable, on-call for reports via the VirtualFlex platform for each deliberate and unplanned CX needs.  This tech-enabled, data-powered platform evokes and motivates brand-licensed marketers to supply higher reports and draws entrepreneurial US-based specialists with existence revel in that allows them connect to customers. We’re a people-powered business, operating tirelessly on behalf of marketers, clients, and personnel to make existence higher. Liveops Customer Service Remote Jobs

Key Advantages Of Joining Liveops As A Remote Worker

Joining Liveops as a remote employee gives numerous key advantages, reflecting the employer’s dedication to fostering a dynamic and inclusive work environment. Some of the remarkable blessings of becoming a member of Liveops as a remote employee include:

Flexible Schedule: Liveops permits remote people to set their very own schedules primarily based totally on their availability and preferences. This flexibility allows people to stability work with non-public commitments, together with childcare, education, or different jobs.
Work-Life Balance: Remote people at Liveops have the liberty to work from the consolation in their very own homes, getting rid of the want to commute and presenting extra time for family, hobbies, and different interests.
Geographic Independence: Liveops gives remote work possibilities that aren’t tied to a particular geographic location. This permits people from various backgrounds and areas to take part in the company’s tasks and packages.
Variety of Opportunities: Liveops offers an extensive variety of remote task possibilities throughout numerous industries, inclusive of purchaser service, sales, healthcare, and technical aid. This variety permits remote people to select roles that align with their capabilities and interests.
Income Potential: Remote people at Liveops can earn aggressive reimbursement primarily based totally on their overall performance and the number of hours worked. Some roles can also provide bonuses, incentives, or commission-primarily based pay structures.
Training and Support: Liveops gives complete education packages and ongoing aid to assist remote people reach their roles. This consists of access to online assets, mentorship, and training from skilled professionals.
Professional Development: Remote people at Liveops can increase precious capabilities and experience which could decorate their expert increase and development possibilities. They can also get entry to extra education and certification packages.
Community and Networking: Liveops fosters a supportive network of remote people via digital forums, social networks, and online events. This permits people to connect to peers, percentage insights, and construct expert relationships.
Independence and Autonomy: Remote people at Liveops have the autonomy to control their very own workload, make decisions, and take possession of their overall performance. This stage of independence may be empowering and worthwhile for self-inspired people.
Technology and Resources: Liveops offers remote people with access to superior-era platforms, tools, and assets to aid their work. This consists of cloud-primarily based totally software, communique systems, and different virtual solutions.
Inclusive Work Environment: Liveops promotes variety, equity, and inclusion in its remote workforce, welcoming people from all backgrounds and identities. Remote people can anticipate supportive and inclusive work surroundings that value their contributions.
Opportunity for Entrepreneurship: Remote people at Liveops function as unbiased contractors, permitting them to run their very own corporations and tackle a couple of customers or tasks if desired. This entrepreneurial possibility allows people to manipulate their income capacity and professional path.

Liveops Customer Service Remote Jobs – CAA