Tech Data Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr
DETAILS:
Job Responsibilities: Customer Service Representative
Hiring Organization: Tech Data Corporation
Educational Requirements: High School
Industry: Private
Employment Type: Full Time
Salary: $25/Hour
Location: Minnesota, USA
DESCRIPTION
About the position:
Who We Need
The Customer Service Representative is responsible for supporting the prior authorization process by answering incoming telephone calls, resolving customer questions, complaints and requests while adhering to internal policies and procedures and utilizing working knowledge of the organizations services to meet productivity and quality standards. Tech Data Customer Service Remote Jobs
Why us?
Tech Data Corporation is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
People Focused. Mission Driven.
Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
We do this through our people.
At Tech Data Corporation, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career. Tech Data Customer Service Remote Jobs
Benefits are a key component of your rewards package at Tech Data Corporation. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more. Tech Data Customer Service Remote Jobs
What Youll Do
- Develops and maintains working knowledge of internal policies, procedures and services (both departmental and operational).
- Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes.
- Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.
- Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures.
- Interacts with hospitals, physicians, beneficiaries, or other program recipients.
- Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party.
- Meets or exceeds standards for call volume and service level per department guidelines. Tech Data Customer Service Remote Jobs
- Initiates files by collecting and entering demographic, provider and procedure information into the system.
- Serves as liaison between the Review Supervisors and external providers.
- Maintains logs and documents disposition of incoming and outgoing calls.
What Youll Need
Required Qualifications
- High School diploma or equivalent.
- Medical terminology course(s) helpful.
Knowledge, Skills, Abilities
- Knowledge of:
- Medical terminology
- Health insurance industry, Tech Data Customer Service Remote Jobs
Ability to:
- Speak English fluently enough to be clearly understood over the telephone.
- Use phone system effectively.
- Research and investigate.
- Follow confidentiality policies and procedures.
- Navigate and use electronic equipment and systems easily and proficiently.
- Multitask on a personal computer while conducting telephone conversations.
- Work in a fast-paced call center environment
- Remain calm and courteous when handling difficult calls and request, Tech Data Customer Service Remote Jobs
Skills:
- Bilingual Spanish-English a plus.
- Effective verbal and listening skills to provide courteous and professional customer service.
- Effective PC skills including, electronic mail, intranet and industry standard applications.
Experience
- 1+ years customer service/telephone experience in a similar call center environment and/or industry. Tech Data Customer Service Remote Jobs
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Family Insurance
- Life Insurance
- Paid Family Care Leave
- Paid Time Off (PTO)
- Careers Development Program
- Vacation Leave
- 401(k) Plan
- Employee Discount
- Bonus Every Year
- Tech Data Customer Service Remote Jobs
About Tech Data Corporation
Tech Data Corporation is an American multinational distribution agency that specializes in the distribution of IT merchandise and offerings. Tech Data was based in 1974 with the aid of Edward C. Raymond in Clearwater, Florida. Over the years, the agency has grown to turn out to be one of the world’s biggest generation distributors. Tech Data operates as a middleman among generation producers and resellers, imparting a huge variety of IT merchandise, solutions, and offerings to agencies worldwide. The agency’s services encompass hardware, software, networking equipment, and plenty of IT offerings. Tech Data Customer Service Remote Jobs
Key Advantages Of Joining Tech Data Corporation As A Remote Worker
Joining Tech Data Corporation as a remote employee gives numerous key advantages, reflecting the employer’s dedication to fostering a dynamic and inclusive work environment. Some of the remarkable blessings of becoming a member of Tech Data Corporation as a remote employee include:
- Flexibility: Remote work regularly presents personnel with extra flexibility in phrases of labor hours and location. This flexibility can contribute to higher work-existence stability and permit people to shape their work in a manner that fits their needs.
- Cost Savings: Remote work can result in value financial savings for personnel, as they’ll incur fewer prices associated with commuting, work attire, and food out of doors to the home.
- Increased Productivity: Some people discover that remote work environments permit them to be greater productive, as they can customize their workspace to reduce distractions and interruptions.
- Talent Pool Access: Offering remote work alternatives can develop the expertise pool for an organization with the aid of permitting them to rent people from various geographic locations.
- Employee Well-being: Remote work can make contributions to worker well-being with the aid of decreasing pressure related to commuting and offering a greater cushty and personalized work environment.
- Technology and Collaboration Tools: Companies investing in strong generation and collaboration equipment can facilitate powerful conversation and collaboration amongst remote teams, making the remote work experience smoother.
Tech Data Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr
