Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

Job Responsibilities: Customer Service Associate

Salary: $25-35/Hour

Company: Dow Jones

Location: Utah, USA

Educational Requirements: High School

Full Job Description:-

About us:

Dow Jones is an international issuer of information and commercial enterprise records, handing over content material to customers and companies around the arena throughout a couple of formats, inclusive of print, digital, cellular and stay events. Dow Jones has produced unmatched first-rate content material for more than one hundred thirty years and nowadays has one of the global’s biggest information-collecting operations globally. It is domestic to main courses and merchandise inclusive of the flagship Wall Street Journal, America’s biggest newspaper with the aid of using paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a department of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

About the Role

The Dow Jones Customer Service (DJCS) venture is to offer first-rate provider for our clients and first-rate studies for our people. Our group has the privilege of handing over impactful studies with the aid of using supporting our clients get admission to the depended on information and commercial enterprise records posted and produced with the aid of using our marquee manufacturers inclusive of, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will discover that we’re a collaborative group, targeted on handing over excellence at some stage in each purchaser interaction. Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

You will are living at the Customer Service Team, reporting to the Customer Service Supervisor. We are imparting a profession with a diagnosed chief withinside the global of worldwide information and commercial enterprise records. You might be part of a multinational business enterprise that specializes in its people. Dow Jones is looking for applicants who need to work inside our Global Customer Service group to examine from this position.

You Will:

Provide high-stage telephone, email, and net chat aid for the Dow Jones suite of PIB merchandise; inclusive of Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
Answer international purchaser queries regarding content material/data, product navigation, billing/account administration, and greater.
Provide expert-stage aid to preserve Dow Jones clients and growth purchaser loyalty.
Ensure all applicable tactics are observed from starting to resolution. Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)
Ensure all key overall performance signs and provider tiers are met.
Actively are trying to find out possibilities for self-improvement, and take part in new product and procedural training.
Work with different Dow Jones departments to make certain escalated problems are treated successfully and correctly.

You Have:

High proficiency/fluency in English language for each written and verbal conversation inside a company surroundings.
Commitment to purchaser pride with the capacity to construct and broaden relationships to discover problems, check needs, and discover solutions.
Strong capacity to multitask, prioritize, and enthusiastically remedy clients’ issues at the same time as always presenting advanced tiers of customer support.
Ability to listen, empathize, and successfully take care of tough purchaser inquiries in a expert and first-class manner.
A tremendous mindset in an frequently busy surroundings.
Ability to recognize new technical structures and applications.
Attention to detail, the capacity to multitask, prioritize, and meet deadlines.
Positive outlook on extrade and a bendy technique to group-primarily based totally work surroundings and structure.
Ability to comply with a massive set of procedural tips and to be independently imaginative whilst investigating/learning complicated purchaser queries.
Experience in a touch middle and/or customer support surroundings (Preferred).
Salesforce experience (a plus). Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)
Desire to develop withinside the company.
College degree (desired) or equal work experience.
Previous studies experience (desired).

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

Pay Range: $25 – $35

We understand that attracting exceptional skills is prime to our approach and fulfillment as an organization. As a result, we intend for flexibility in structuring aggressive reimbursement to make sure we’re capable of enticing exceptional applicants. The quoted revenue variety represents our accurate religious estimate as to what our best applicants are probably to expect, and we tailor our gives in the variety primarily based totally on the chosen candidate’s experience, enterprise knowledge, location, technical and conversation abilities, and different elements that could show applicable throughout the interview process. Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

Pay-for-overall performance is a key detail in our approach to entice, engage, and inspire gifted human beings to do their exceptional work. Similarly to revenue, for bonus-eligible roles, objectives are set primarily based totally on a range of things which include aggressive marketplace practice.

For advantages eligible roles, further to coins reimbursement, the organization affords a complete and exceedingly aggressive advantages package, with a whole lot of bodily health, retirement and savings, caregiving, emotional well-being, transportation, and different advantages, which include “elective” advantages personnel can also additionally pick to exceptional suit the desires and private conditions of our various workforce.

Since 1882, Dow Jones has been locating new approaches to deliver statistics to the world’s pinnacle enterprise entities. Beginning as a spot information business enterprise in a difficult-to-understand Wall Street basement, Dow Jones has grown to be an international information and statistics powerhouse, with prestigious manufacturers which include The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

This durability and fulfillment is because of a continuing pursuit of accuracy, intensity and innovation, more advantageous through the knowledge of beyond experience and a stable draw close at the destiny ahead. More than its character manufacturers, Dow Jones is a cutting-edge gateway to intelligence, with progressive technology, superior information feeds, included solutions, professional research, award-prevailing journalism and customizable apps and transport structures to deliver the statistics that topics maximum to customers, while and wherein they want it, each day.

At Dow Jones, our determination to allow professional increase affords personnel the possibility to benefit from new abilities and views through operating cross-functionally with friends throughout the globe. We understand the price of empowering our groups with persistent schooling and gear to tackle management roles at some point in the organization. Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Dow Jones Work From Home Jobs (Remote, Customer Service, Entry Level)