CVS Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr

Job Responsibilities: EAP Worklife Customer Support Associate

Salary: $22/Hour

Company: CVS Health

Location: Arizona, USA

Educational Requirements: High School

Full Job Description:-

Bring your coronary heart to CVS Health. Every one folks at CVS Health stocks a single, clean cause: Bringing our coronary heart to each second of your fitness. This course shows our dedication to supplying better human-centric fitness to take care of a hastily converting world. Anchored in our brand — with coronary heart at its center — our cause sends a non-public message that how we supply our offerings is simply as essential as what we supply. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Our Heart At Work Behaviors™ help this cause. We need all people who work at CVS Health to experience empowerment through the position they play in reworking our tradition and accelerating our potential to innovate and supply answers to make fitness care greater non-public, handy and affordable. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Position Summary

Shifts Available:

Tuesday-Saturday 10:00am-6:30pm ET
Fully faraway function. Work everywhere withinside the U.S.
Call middle is a 24/7 operation.
Holiday paintings is expected
Schedules can be adjusted primarily based totally on enterprise need

We are seeking out high-appearing people to enroll in our group. This group will aid contributors as their front-door to Mental Health Wellbeing. Our intention is to supply an included revel in throughout the breadth of RFL, Behavioral Health and Medical merchandise to make sure each member and their households get the proper aid for his or her particular intellectual wellness desires. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Responsible for helping the supply and use of Worklife, worker help and control representative sources.

Member Support
Determines cause of name through actively listening and interacting with callers, triages name in a in a expert and well timed manner.
Assesses patron’s desires; researches and articulately communicates records concerning pertinent EAP/Worklife offerings and sources.
Recognizes disaster conditions and evaluates for wished motion to limit hazard.
Performs suitable studies in inner databases and on-line to become aware of capability vendors and sources.
Enters member records into an appropriate EAP device to provoke the case and files remarks and records very well and professionally.
Team Member Support – Receive calls transferred from counselors and offers instant member help.
Schedules appointment for contributors with counselors.
Assists group contributors with important sports to successfully reply to member inquiries approximately and requests for offerings and sources associated with diverse lifestyles talents which include locating childcare, locating eldercare, etc.
Communicates successfully with all inner stakeholders.
Utilizes applicable Aetna databases to investigate and become aware of validated, suitable member sources.
Makes outbound calls as suitable to become aware of and help with securing member sources and/or offerings. CVS Remote Jobs (Customer Support, Entry Level) – No Degree
Assists group contributors with printing and success desires associated with applicable substances, which includes issuer profiles, letters, choice of suitable guidebooks, collating substances for mailing, documenting success completion
In an appropriate EAP device, preserving an stock of substances.
Provides miscellaneous aid features which includes administrative aid, follow-up calls, and different responsibilities as assigned.
Compliance with Policies and Regulatory Standards
Protects the confidentiality of member records and adheres to agency rules, and EAP and Worklife rules and procedures.
Maintains correct and entire inner documentation of required records that meets hazard control and regulatory requirements. (*)
Proactively listens to contributors and anticipates their desires, taking complete possession of every member interplay.
Address inquires and remedy problems as a “single-point-of contact” primarily based totally on telecellsmartphone calls, virtual and written correspondence.
Provide custom designed interplay primarily based totally on consumer desire and individualized desires.
Resolves complicated problems with or without restrained control intervention.
Administers established pre-screening evaluation primarily based totally on triggers to guarantee pressing desires are directed appropriately.
Identifies triggers for added sources and aid connections to such responses.
Assesses for social determinants/desires and gives and connects contributors with feasible sources to cope with the ones desires. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Required Qualifications

1 yr of customer support and speak to middle revel in
1 yr Experience in a social, mental or human provider area offering patron aid.
Basic pc knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.), CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Preferred Qualifications

1 yr of Behavioral Health revel in

Education

High School or equal revel in

Pay Range

The normal pay variety for this function is:

$22.00 – $32.00

This pay variety represents the bottom hourly charge or base annual complete-time income for all positions withinside the task grade inside which this function falls. The real base income provide will rely on a range of things which includes revel in, schooling, geography and different applicable factors. This function is eligible for a CVS Health bonus, fee or short-time period incentive application further to the bottom pay variety indexed above. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

In addition in your compensation, experience the rewards of an enterprise that places our coronary heart into worrying for our colleagues and our communities. The Company gives a complete variety of medical, dental, and imaginative and prescient benefits. Eligible personnel may also join withinside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company offers a fully-paid time period lifestyles coverage plan to eligible personnel, and short-time period and long time incapacity benefits. CVS Health additionally gives severa wellness applications, schooling help, loose improvement courses, a CVS shop bargain, and bargain applications with collaborating partners. As for time without work, Company personnel experience Paid Time Off (“PTO”) or excursion pay, in addition to paid vacations during the calendar yr. Number of paid vacations, unwell time and different time without work are supplied regular with applicable kingdom regulation and Company rules. CVS Remote Jobs (Customer Support, Entry Level) – No Degree

Benefits:

Medical and prescription (in case you work 30+ hours in step with week), unfastened preventive care and annual CVS Health contributions in HSA-eligible plan options
Dental Insurance
Vision Insurance
Supplemental fitness plans: accident, essential illness, sanatorium indemnity
Fixed indemnity plan (in case you work 12-29 hours in step with week): coins blessings for physician visits, prescriptions and more
CVS Pharmacy prescription discounts
Thrive wellness platform to lessen stress, sharpen your consciousness and enhance your standard wellness
Paid time off
Support for you and your cherished ones
Tuition help and reimbursement
Career and cross-schooling opportunities
Colleague Education Program and Partnerships
401(k) financial savings plan with $-for-$ organization healthy as much as 5%, after twelve months of the carrier with a minimum of 1,000 hours
Employee Stock Purchase Plan with 10% discount

CVS Remote Jobs (Customer Support, Entry Level) – No Degree

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

CVS Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr