Frontier Airlines Customer Service Remote Jobs – CAB

Job Responsibilities: Analyst – Customer Advocacy

Salary: $25-35/Hour

Company: Frontier Airlines

Location: Michigan, USA

Educational Requirements: Bachelor Degree

Full Job Description :

Why Work for Frontier Airlines?

At Frontier, we trust the skies have to be for everyone. We supply in this promise thru our dedication to Low Fares Done Right. This is greater than our tagline – it’s our riding philosophy. Every member of Team Frontier has an critical function to play in bringing this imaginative and prescient to existence. Our a hit commercial enterprise version lets in vacationers to take gain of our fast-developing course community at the same time as our bundled and unbundled pricing alternatives permit our clients to customize their tour revel in and best pay for the offerings they need – saving them cash alongside the way. Frontier Airlines Customer Service Remote Jobs

What We Stand For

Low Fares Done Right is our project and we try to deliver it to existence each day. Our ‘Done Right’ promise approach handing over now no longer best low-cost prices, however making tour pleasant and smooth for our clients. To do this, we positioned a superb deal of care into each choice and movement we take. We need to be green with the usage of our sources and make clever selections approximately how we run our commercial enterprise. We need to additionally innovate and be pioneers – we’re now no longer afraid to strive new things. While our commercial enterprise calls for us to fly excessive withinside the air, we additionally remember ourselves down-to-earth in our approach, growing a heat and pleasant revel in that without a doubt demonstrates Rocky Mountain Hospitality. Frontier Airlines Customer Service Remote Jobs

Work Perks

At Frontier, we adore to suppose we’re growing some thing very unique for our crew members. Work is why we’re here, however the perks are pleasant too:

Flight advantages for you and your own circle of relatives to fly on Frontier Airlines.
Buddy passes on your pals which will revel in what makes us so superb.
Discounts at some point of the tour enterprise on hotels, vehicle rentals, cruises and excursion packages.
Discounts on mobileular telecellsmartphone plans, film tickets, restaurants, baggage and over 2,000 different vendors.
Enjoy a ‘Dress on your Day’ commercial enterprise informal environment.
Flexible paintings schedules that assist paintings/existence balance. Frontier Airlines Customer Service Remote Jobs

Total Rewards application along with a aggressive base salary, brief time period incentives, long-time period incentives, paid holidays, 401(k) plan, excursion/unwell time and medical/dental/imaginative and prescient coverage that starts the first of the month following your rent date.

We play our component to make a difference. The HOPE League, Frontier Airlines’ non-earnings organization, is devoted to offering personnel economic help in the course of catastrophic hardship. Frontier Airlines Customer Service Remote Jobs

Who We Are

Frontier Airlines is devoted to offering ‘Low Fares Done Right’ to greater than a hundred locations and developing withinside the United States, Canada, Dominican Republic and Mexico on greater than 350 day by day flights. Headquartered in Denver, Frontier’s hard-running aviation experts pleasure themselves in handing over the company’s signature Low Fares Done Right provider to clients. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for renovation excellence and become lately named the enterprise’s maximum fuel-green airline through The International Council on Clean Transportation (ICCT) because of advanced generation and operational efficiencies. Frontier Airlines Customer Service Remote Jobs

What Will You Be Doing?

The Analyst, Customer Advocacy leads efforts in identifying, analyzing, and reporting key findings associated with consumer court cases, with the number one goal of lowering and doing away with regions of possibility withinside the court cases procedure. Reporting without delay to the Director of Customer Advocacy, the Analyst, Customer Advocacy will leverage facts and insights to force non-stop development tasks and beautify the general consumer revel in. Frontier Airlines Customer Service Remote Jobs

Essential Functions

Data Analysis: Collect, analyze, and interpret facts from numerous sources, along with consumer court cases, surveys, and operational metrics, to become aware of trends, patterns, and regions of possibility.
Root Cause Analysis: Conduct thorough root motive analyses to apprehend the underlying motives for consumer court cases and dissatisfaction, along with troubles associated with incapacity accommodations.
Reporting: Prepare and supply complete reviews and displays summarizing key findings, trends, and actionable insights to the Director of Customer Advocacy and different leaders throughout Frontier Airlines.
Metrics Tracking: Develop and preserve dashboards and metrics monitoring gear to screen overall performance and development toward lowering and doing away with regions of possibility withinside the court cases procedure.
Collaboration: Collaborate cross-functionally with departments which include Customer Service, Operations, Legal, and Accessibility groups to percentage insights, force accountability, and enforce corrective actions.
Continuous Improvement: Proactively become aware of possibilities for procedure improvements, coverage enhancements, and education tasks to deal with root reasons and save you ordinary court cases. Frontier Airlines Customer Service Remote Jobs
Stakeholder Engagement: Serve as a depended on guide to management through offering facts-pushed insights and suggestions to tell strategic choice-making and prioritize tasks geared toward improving the consumer revel in.

Other Functions

Participate on an as-wanted foundation with interdepartmental tasks that effect Customer Care.

Qualifications

Bachelor’s diploma in Business Administration, Data Analytics, Statistics, or a associated subject preferred. High college degree or GED required.
Minimum of 2-three years of revel in in facts evaluation, commercial enterprise intelligence, or consumer advocacy, ideally withinside the airline enterprise or a associated subject.
Familiarity with regulatory necessities and enterprise requirements associated with consumer rights and accommodations, specially withinside the context of air tour. Frontier Airlines Customer Service Remote Jobs

Knowledge, Skills and Abilities

Possessing analytical and choice-making talents with the cappotential to steer with out authority.
Ability to have interaction with integrity and a excessive stage of professionalism with all stages of clients, crew members, control and outside agencies.
Working understanding of DOT guidelines that effect airline tour, specifically associated with grievance handling.
Knowledge and competency with numerous software program programs (Xcel, Word, Outlook, Microsoft Dynamics, Power BI, Navitaire)
Strong analytical talents, with skillability in facts manipulation, visualization, and statistical evaluation the use of gear which include Microsoft Excel, Tableau, or comparable software program.
Excellent conversation talents, each verbal and written, with the cappotential to offer complicated records in a clean and concise way to numerous audiences.
Detail-orientated with a focal point on accuracy and precision in facts evaluation and reporting.
Ability to paintings independently and collaboratively in a dynamic, fast moving environment. Frontier Airlines Customer Service Remote Jobs
Ability to prioritize and coordinate more than one tasks.
A ardour for consumer advocacy and a dedication to riding advantageous extrade thru facts-pushed insights and non-stop development tasks.

Equipment Operated

Standard workplace equipment, along with PC

Work Environment / Remote Work Options

This function may be primarily based totally at our headquarters in Denver, CO or everywhere withinside the United States thru a faraway paintings arrangement (periodic tour to Denver from a Frontier-serviced metropolis required)
If faraway, you need to be capable of observe our faraway paintings policies, along with cappotential and luxury stage running from domestic with get entry to to a excessive-pace net connection
If headquarters-primarily based totally, usual workplace environment, safely heated and cooled, Frontier Airlines Customer Service Remote Jobs

Physical Effort

Generally, now no longer required.

Supervision Received

General Direction: The incumbent generally gets little training on everyday paintings and gets widespread commands on new assignments. Frontier Airlines Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Frontier Airlines Customer Service Remote Jobs – CAB