Disney Telework Jobs (Customer Service At Home)

Job Responsibilities: Training-Customer Support Manager, Disney+Hotstar

Salary: $30-40/Hour

Company: Disney

Location: Maine, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Job The position is Responsible for the development, administration, and coordination of Customer Service (CS) New lease education, refreshers for the current CS group and different non-stop getting-to-know packages. Responsible for collaboration with diverse inner & outside stakeholders to create and execute wonderful products and smooth talent education for inner groups and Train the Trainers (TTT) packages for our companions in diverse regions. Be the PIC to power the group’s Learning packages and construct a robust provider subculture inside the Customer Service group. Be the recommendation of Disney+ Hotstar values and requirements for self and group. Disney Telework Jobs

About the group Vital is a part of the Disney+ Hotstar aid group which drives consumer experience and operations throughout numerous markets. The group is enthusiastic about making lives simpler for inner and outside clients with powerful education, content material introduction and delivery, contributing to operational tasks, upgrades and automation. Customer Service At Home

Reporting To – Senior Manager-Customer Support

Key Responsibilities

Develop and coordinate education packages (online, offline, and training) and content material plans for diverse goal groups (CS New Hire, Existing CS group education, TTT for Partners)
Conduct Train the Trainer publications on product knowledge, process, and structures, etc·
Develop the education plans for smooth abilties and communications abilties (throughout diverse strains of provider, chats, social media, and calls) and focused education on turning in first-class metrics on Customer Support, Disney Telework Jobs
Involve training groups throughout more than one Geographies and Cultures to localize education
Conduct periodic education Needs Analyses and expand packages to enhance current CS provider levels
Coordinate education calendar, participation, certification process, etc.

Skills & Attributes for Success

Deep information of person getting to know standards and techniques
Understanding of touch middle technology, processes, and operations
Strong education /accreditation software layout experience
Advanced presentation, interpersonal, time management, and organizational abilties
Proficiency in the usage of Microsoft merchandise including Excel, PowerPoint, and Word
Customer-centric and interested to detail, Customer Service At Home
Ability to work independently and in a group environment

Preferred Education & Experience

A PGDBM /MBA diploma from a reputed B-school
6-nine years of tested song document in designing and growing education materials
Exposure to Salesforce, Freshdesk (any aggressive CRM system), Live chat and digital servicing channels might be an introduced advantage, Disney Telework Jobs

Benefits:

Because our personnel and forged participants are at the coronary heart of the entirety we do, Disney gives a competitive general rewards package deal that consists of pay, fitness and financial savings benefits, time-off applications, instructional possibilities and more. Together, those rewards make up a complete package deal that facilitates our personnel and forged participants to maintain their first-class life, develop individually and professionally and take benefit of the unique extras that handiest Disney can provide.

We help boom and improvement for all our personnel & forged through online studying equipment and applications designed to foster inclusion.
We agree with giving again to the network and you will discover possibilities to volunteer through Disney VoluntEARS.
The Disney Commuter Assistance software facilitates Disney personnel and forged participants to discover commuter resources, alternatives, and incentives.
Discounts are to be had at pick hotels, dining, products and undertaking locations.
Flexibility @ Disney is designed to suit your expert and private needs. How you figure can be on a website online, remote, or a mixture of the, however, it’s with you in mind—offering a portfolio of alternatives for a piece association that lets you thrive, each to your profession and to your life.
Affordable medical health insurance alternatives, which include medical, dental and imaginative and prescient coverage, can be had for full-time positions.
On-web websites online, low-value and again-up infant care alternatives are to be had at pick-up locations.
Vacation and ill depart are to be had for full-time positions. Vacation and private vacations are accumulated primarily based totally on the period of service, role and hours worked.
Retirement plans can be to be had for full-time and part-time positions.
Complimentary topic park admission for full-time and part-time positions after weeks of employment.
Includes Educational compensation and Disney Aspire, which will pay 100% training prematurely at community faculties for full-time and part-time hourly personnel.
Employees are paid every week. Direct Deposit is a to-be-had option.
We provide on-site online health instructions similar to a whole lot of fitness and wellbeing applications and seminars.

Customer Service At Home

About Disney+ Hotstar:

Hotstar is one of the quickest-developing video-on-call for services. Scratch that. We’re Hotstar. The go-to vacation spot for over 100 energetic customers who are seeking something from award-winning English suggestions and films to local content material to stay sports. Our task is to revolutionize net amusement via clever personalization, and through constructing an international video platform – to communicate approximately taking up the sector’s extensive net and the entire extensive world. We agree that there are best methods to realize our goals – through bold or bold more. Disney Telework Jobs

About The Walt Disney Company:

The Walt Disney Company, collectively with its subsidiaries and affiliates, is a main assorted worldwide circle of relatives leisure and media organization with the subsequent commercial enterprise segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a caricature studio in the Nineteen Twenties to its preeminent call inside the leisure enterprise today, Disney proudly maintains its legacy of making world-elegance testimonies and reports for each member of its circle of relatives. Disney’s testimonies, characters and reports attain purchasers and visitors from each nook of the globe. With operations in more than forty countries, our personnel and solid individuals work collectively to create leisure reports which are each universally and regionally cherished. Customer Service At Home

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Disney Telework Jobs (Customer Service At Home)