Walgreens Telework Jobs (Customer Service At Home)

Job Responsibilities: Clinical Care Navigator, Remote

Salary: $25-35/Hour

Company: Walgreens

Location: Florida, USA

Educational Requirements: High School

Full Job Description:-

The Care Navigator companions carefully with clinic discharge planners and PCP practices to mitigate the Medicare hospitalized sufferer’s chance of readmission discharge. They are the bridge and key statistics insights acquired from the affected person’s medical experience in the course of the affected person’s clinic live experience. This function will assemble all insights discovered from the Hospital Discharge Planner (HDP), remedy reconciliation finished via way of means of Walgreens RPh, and the scheduled 7-day put up discharge go to in an early discharge precis. This function may be the telephonic reference to HDP, PCP practices, and sufferers helping with chance discount and mitigation of readmission chance of assigned Medicare sufferers. Walgreens Telework Jobs

Job Responsibilities

Engaging with Hospital Discharge Planners and PCP Practices
Collect and record all required statistics on sufferers admitted or lately thru discharge from the clinic to put together for a PCP go to inside 7 days of discharge.
Responsible for speaking with Hospital Discharge Planners, Utilization Managers, PCPs or sufferers making incoming calls with questions and or returning messages for this software.
Provide outreach to sufferers to test in on nonmedical trouble decisions and escalation of troubles that can get impeding put up discharge PCP go to. Escalate issues to PCP exercise or Walgreens control whilst suitable. Customer Service At Home
Follow up with sufferers to verify participation in 7-day put-up discharge go, mitigate limitations as get up, and reschedule as applicable.
Troubleshoot remedies get admission to troubles and facilitate remedy-associated refills (fill up in line with protocol, bridge refills via way of means of status order). As wished, coordinate remedy help offerings supplied via way of means of retail pharmacies (med sync, med delivery, get admission to troubles, etc.).
Support Walgreens Health RPh as wished with remedy reconciliation for acute sufferers.
Prepare all affected person statistics insights discovered from Hospital Discharge Planners, such as Walgreens Health RPh remedy evaluation at discharge in precis document to PCP exercise with scheduled put up-discharge appointment.
Collaboration with Internal and External Teams
Recognize and reply as it should be to pressing or emergent conditions in line with protocols, carry out primary triage in line with particular tactics, and confer with inner and outside groups as suitable in line with protocols.
Build and facilitate communique and coordinate offerings among providers, clients, and supervisors, and work collaboratively and successfully inside multidisciplinary groups.
Communicate successfully and consistently whilst contacting outdoor company offices, hospitals, etc.
Support the group in the enlargement of offerings and programming to help our chance contracts through growing or updating tactics and task aids and imparting schooling and help on new tactics as applicable. Walgreens Telework Jobs
Explain the Post Acute Care Support software, describe, and function as a useful resource for inner and outside colleagues with associated questions about this system because it applies to PCP practices, sufferers, and clinic discharge planners.
Triage any out-of-scope inquiries to the Walgreens Health manager.
Quality Assurance and Compliance
Participation in manner development discussions to assist in attaining green workflows and beautifying the fine of affected person care.
Document sports and results in a powerful way regular with the organization’s rules and tactics.
Engage in non-stop gaining knowledge of cycles to seize exceptional practices for serving participants through the Post Acute Care Support software and constantly increase information and expertise of network resources, offerings, and packages to be had to help affected person’s health success.
Complete and hold inner gaining knowledge of, improvement and protection schooling.
Identify and observe suitable function definitions and professional boundaries, hold the confidentiality of member engagements and records, and adhere to the organization’s work practices for remote work. Customer Service At Home

About Walgreens and WBA

Walgreens is covered within the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an included healthcare, pharmacy and retail chief with a 170-yr background of being concerned for groups. WBA’s motive is to create greater pleased lives through higher fitness. Operating almost 9,000 retail places throughout America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a community fitness vacation spot serving almost 10 million clients every day. Walgreens pharmacists play an essential function inside the U.S. healthcare gadget via way of means of imparting an extensive variety of pharmacy and healthcare offerings, such as people who power equitably get admission to take care of the nation’s medically underserved populations. To exceptionally meet the wishes of clients and sufferers, Walgreens gives a real omnichannel experience, with absolutely included bodily and virtual structures supported via way of means of the trendy generation to supply excellent services and products in groups nationwide.” Walgreens Telework Jobs

Basic Qualifications

Strong interpersonal and customer support capabilities with a confirmed cappotential to have interaction professionally with culturally and educationally numerous sufferers, and all degrees of clinicians.
High college degree or equivalent
At least 1 year of experience as a care coordinator, medical customer support, scientific assistant, LPN, pharmacy technician, and or different associated healthcare experience
Willing to journey as much as or at the least 5% of the time for enterprise purposes (within state and out of state). Customer Service At Home

Preferred Qualifications

Preference may be given to Ohio primarily based totally residents.
Bachelors in fitness sciences or associated subject or fitness care historical past with legitimate countrywide certification (ex-licensed pharmacy technician, scientific assistant, LPN, etc).
Physical necessities are okay to carry out the task obligations telephonically.
Experience coordinating care in populations that stay with persistent complicated situations and fitness disparities.
Proficiency in digital scientific records, pharmacy automated systems, and Microsoft Office Product Suite.
Experience in an ambulatory care setting with taking remedy history.
In-intensity information of prescription drugs, ailment states, and fitness plan formulary control techniques.
Basic expertise in persistent ailment and biometric tracking for member self-care (e.g., weights, blood pressure, pulse oximetry, diabetes blood sugars, etc). Walgreens Telework Jobs

Benefits:

Company-Paid Life Insurance
Medical, Prescription Drugs, Dental and Vision
Retirement Savings Plan – 401(k)
Employee Stock Purchase Plan
Paid Time Off (PTO)
Holidays
Paid Parental Leave (PPL)
Transportation Benefit Plan
Employee Store Discount
Voluntary Life & Personal Accident Insurance

Customer Service At Home

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Walgreens Telework Jobs (Customer Service At Home)