Aetna Customer Service Jobs Work From Home – CA

Job Responsibilities: Customer Service Rep-Ops

Salary: $20-30/Hour

Company: Aetna

Location: Rhode Island, USA

Educational Requirements: High School

Full Job Description:-

Bring your heart to CVS Health. Everyone folks at CVS Health stock a single, clean reason: Bringing our coronary heart to each second of your fitness. This reason publications our dedication to supplying improved human-centric fitness take care of a swiftly converting world. Anchored in our brand — with coronary heart at its center — our reason sends a private message that how we supply our offerings is simply as crucial as what we supply. Aetna Customer Service Jobs Work From Home

Our Heart At Work Behaviors™ aid this reason. We need anyone who works at CVS Health to feel empowered with the aid of using the function they play in remodeling our subculture and accelerating our capacity to innovate and supply answers to make fitness care extra private, handy and affordable.

Summary:

The Customer Service Representative is the face of Aetna and affects individuals’ provider experience with the aid of using coping with customer support inquiries and troubles thru telephone, internet, or written correspondence. Customer inquiries are of fundamental and at instances complicated nature. CSR engages, consults and educates individuals primarily based totally upon the member’s particular needs, possibilities and expertise at the same time as the use of gear and sources to be had to assist manual the individuals alongside a clean route to care. Aetna Customer Service Jobs Work From Home

Required Qualifications:

Customer provider experience in a transaction-primarily based totally surroundings inclusive of a name middle or retail location

Preferred Qualifications:

Trauma knowledgeable care training
Exposure to Care Management
Experience in a manufacturing surroundings
Familiarity with de-escalations
1-2 years of Healthcare or Medicaid experience
Telework experience, Aetna Customer Service Jobs Work From Home

Education:

High School Diploma or GED equivalent

Pay Range

The common pay variety for this function is:

$20.00 – $30.00

This pay variety represents the bottom hourly fee or base annual complete-time earnings for all positions within the task grade inside which this function falls. The real base earnings provide will rely upon a selection of things such as experience, schooling, geography and different applicable factors. Aetna Customer Service Jobs Work From Home

In addition to your reimbursement, experience the rewards of an employer that places our coronary heart into worrying for our colleagues and our communities. The Company provides a complete variety of medical, dental, and imaginative and prescient benefits. Eligible personnel can also additionally sign up inside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company offers a fully-paid period existence coverage plan to eligible personnel, and short-time period and long-time incapacity benefits. CVS Health additionally gives several health applications, schooling assistance, loose improvement courses, a CVS save cut price, and cut-price applications with collaborating companions. As for break days, Company personnel experience Paid Time Off (“PTO”) or holiday pay, in addition to paid vacations at some stage in the calendar year. Several paid vacations, ill time and different break days are furnished steadily with applicable country regulations and Company rules. Aetna Customer Service Jobs Work From Home

About Aetna

Aetna, a CVS Health Company, is an enterprise-leading, assorted fitness answers agency with more than one hundred sixty-five years of experience offering innovative, first-rate benefits, services and products to businesses, individuals, employers, fitness care professionals, producers, authorities and others. Our large variety of offerings consists of medical, dental, vision, pharmacy, scholar fitness, voluntary, Medicare, Medicaid and different consumer-directed fitness care benefits.

Aetna Customer Service Jobs Work From Home

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Aetna Customer Service Jobs Work From Home – CA