Aetna Customer Service Remote Jobs – CAB

Job Responsibilities: Customer Service Representative

Salary: $20-30/Hour

Company: Aetna

Location: Rhode Island, USA

Educational Requirements: High School

Full Job Description:-

Position Summary

Customer Service Representative is the face of Aetna and affects individuals’ provider enjoy via way of means of way of ways customer support inquiries and troubles through telephone, net or written correspondence are handled. Customer inquiries are primary and at instances complicated nature. Engages, consults and educates individuals primarily based totally upon the member’s precise wishes, choices and information of Aetna plans, gear and sources to assist manual the individuals alongside a clean course to care. Answers questions and resolves problems primarily based totally on telecellsmartphone calls/letters from individuals, carriers, and different departments. Triages ensuing remodel to suitable staff. Documents and tracks contacts with individuals, carriers and plan sponsors. Aetna Customer Service Remote Jobs

The CSR publications the member thru their individuals plan of benefits, Aetna coverage and approaches in addition to having understanding of sources to conform with any regulatory guidelines.

Creates an emotional reference to our individuals via way of means of information and tasty the member to the fullest to champion for our individuals’ fine health.

Taking responsibility to completely apprehend the member’s wishes via way of means of constructing a trusting and worrying courting with the member. Anticipates consumer wishes.

Provides the consumer with associated statistics to reply the unasked questions, e.g. extra plan details, advantage plan details, member self-provider gear, etc. Aetna Customer Service Remote Jobs

Required Qualifications

Customer Service studies in a transaction primarily based totally surroundings which includes a name middle or retail vicinity preferred, demonstrating cappotential to be empathetic and compassionate. Experience in a manufacturing surroundings. High School or GED equal. Aetna Customer Service Remote Jobs

Preferred Qualifications

Ability to multi-project to perform workload efficiently. Understanding of scientific terminology. Oral and written communique skills. Ability to hold accuracy and manufacturing standards. Problem fixing skills. Attention to element and accuracy. Analytical skills. Aetna Customer Service Remote Jobs

Education

High School diploma, G.E.D. or equal enjoy

Pay Range

The regular pay variety for this function is:

$20.00 – $30.45

This pay variety represents the bottom hourly fee or base annual complete-time profits for all positions withinside the activity grade inside which this function falls. The real base profits provide will depend upon a selection of things which include enjoy, schooling, geography and different applicable factors. Aetna Customer Service Remote Jobs

In addition on your compensation, revel in the rewards of an corporation that places our coronary heart into worrying for our colleagues and our communities. The Company gives a complete variety of scientific, dental, and imaginative and prescient benefits. Eligible personnel can also additionally join withinside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company offers a completely-paid time period lifestyles coverage plan to eligible personnel, and short-time period and long time incapacity benefits. CVS Health additionally gives severa wellbeing applications, schooling assistance, loose improvement courses, a CVS save bargain, and bargain applications with taking part partners. As for time without work, Company personnel revel in Paid Time Off (“PTO”) or excursion pay, in addition to paid vacations for the duration of the calendar year. Number of paid vacations, unwell time and different time without work are furnished regular with applicable country regulation and Company policies. Aetna Customer Service Remote Jobs

About Aetna

Aetna is an American-controlled healthcare agency that offers quite a few healthcare coverage merchandise and associated offerings. Aetna became a subsidiary of CVS Health Corporation and is certainly considered one of the most important pharmacy and healthcare businesses in the United States. Aetna became based in 1853 and has a protracted record inside the coverage industry. Over the years, it has developed and multiplied its offerings to end up an outstanding participant in the healthcare sector. Products and Services: Aetna gives an extensive variety of medical health insurance merchandise, which includes medical, dental, pharmacy, disability, and different associated offerings. The agency caters to individuals, employers, and authority entities. Aetna Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Aetna Customer Service Remote Jobs – CAB