Aetna Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr

Job Responsibilities: Provider Data Services Specialist

Salary: $22/Hour

Company: Aetna

Location: Colorado, USA

Educational Requirements: High School

Full Job Description:-

Position Summary

Shift, Training, & Salary

This is a 24-hr enterprise, twelve months a 12 months besides for predominant holidays.
Once you’re out of training, your paintings agenda could be decided with the aid of using overall performance and attendance thru a shift bid system with different Customer Service Representatives.
Possible schedules can consist of evenings and/or weekends. The earliest agenda begins offevolved at 5:55am CST and the cutting-edge agenda will cease at 9:00pm CST.
$22.00 in step with hour

This Customer Service Representative has a pay price of $22.00 in step with hour and could be a piece shape function. This function can also additionally have early, evening, and weekend shifts. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

Customer Service Representatives are the face and aid the general operational effectiveness of the MHBP Service Operations team, so all participants and vendors revel in the identical outstanding degree of carrier.

CSRs engage, consult, and train participants and vendors primarily based totally upon the callers’ precise desires, preferences, and expertise of the MHBP plans and assets.

Customer inquiries are primary and at instances complicated in nature. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

Customer Service Representatives could be predicted to:

Answer questions and remedy problems with individualized customer support primarily based totally on telecellsmartphone calls from participants and vendors.
Utilize a couple of programs and to be had assets to make sure activate member and issuer satisfaction.
Document and music contacts with participants, vendors, or any extra callers.
Complete outbound calls to participants or vendors to offer training and/or help with escalations.
Be empathetic and compassionate. Build a trusting courting with our participants with the aid of using attractive and offering training to aid them in coping with their fitness and guiding them alongside a clean route to care.
Provide cease to cease duty for the member or issuer with the aid of using looking ahead to desires and offering facts to reply the unasked questions, e.g., extra plan details, advantage plan details, member self-carrier tools, etc.
Guide the member thru their plan benefits, coverage and methods in addition to having understanding of assets to conform with any regulatory guidelines. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

Required Qualifications

1-2 years preceding name middle revel in.
Ability to deal with calls effectively in a excessive paced name middle environment.
Strong verbal and written conversation skills.
Must be focused, element orientated and excellent driven.
Strong important wondering skills.
Supports individual, team, and enterprise desires and initiatives.
Must exhibit member centric customer support and the pressure to be absolutely our participants’ champion with the aid of using coping with every name with the motive of first name resolution. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

Education

High faculty diploma, G.E.D., or equal revel in.

Pay Range

The standard pay variety for this function is:

$22.00 – $32.00

This pay variety represents the bottom hourly price or base annual complete-time revenue for all positions inside the activity grade inside which this function falls. The real base revenue provided will rely upon a selection of things such as enjoyment, training, geography, and different applicable factors. This function is eligible for an Aetna bonus, fee, or short-time period incentive application further to the bottom pay variety indexed above. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

In addition to your compensation, revel in the rewards of a company that places our coronary heart into being concerned for our colleagues and our communities. The Company provides a complete variety of medical, dental, and imaginative and prescient benefits. Eligible personnel might also additionally sign up inside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company affords a fully-paid period lifestyle coverage plan to eligible personnel, and short-time period and long-time incapacity benefits. Aetna additionally gives several wellness packages, training assistance, unfastened improvement courses, a CVS keep cut price, and cut price packages with collaborating partners. As for days off, Company personnel revel in Paid Time Off (“PTO”) or holiday pay, in addition to paid vacations at some stage in the calendar year. Several paid vacations, unwell time, and different days off are supplied constantly with applicable country regulations and Company policies. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

About Aetna

Aetna is an American-controlled healthcare agency that offers quite a few healthcare coverage merchandise and associated offerings. Aetna became a subsidiary of CVS Health Corporation and is certainly considered one of the most important pharmacy and healthcare businesses in the United States. Aetna became based in 1853 and has a protracted record inside the coverage industry. Over the years, it has developed and multiplied its offerings to end up an outstanding participant in the healthcare sector. Products and Services: Aetna gives an extensive variety of medical health insurance merchandise, which includes medical, dental, pharmacy, disability, and different associated offerings. The agency caters to individuals, employers, and authority entities. Aetna Remote Jobs (Customer Support, Entry Level) – No Degree

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Aetna Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr