Aetna Telework Jobs (Customer Service At Home)

Job Responsibilities: Medicare Member Advocate

Salary: $30-40/Hour

Company: Aetna

Location: Idaho, USA

Educational Requirements: Bachelor Degree

Full Job Description :

Bring your heart to CVS Health. Every one folks at CVS Health stocks a single, clean reason: Bringing our coronary heart to each second of your fitness. This reason publications our dedication to supply improved human-centric fitness take care of a swiftly converting world. Anchored in our brand — with coronary heart at its center — our reason sends a private message that how we supply our offerings is simply as crucial as what we supply. Aetna Telework Jobs

Our Heart At Work Behaviors™ aid this reason. We need anyone who works at CVS Health to sense empowered with the aid of using the function they play in remodeling our subculture and accelerating our capacity to innovate and supply answers to make fitness care extra private, handy and affordable. Customer Service At Home

Position Summary

Key duties consist of, however aren’t restrained to, the following:

Innovate to adapt the Allina Health | Aetna’s in-individual concierge customer support software to fulfill the converting wishes of individuals.
Define and song software fulfillment metrics and make pointers for improvement.
Serve as an in-individual member endorse for Allina Health | Aetna Medicare enrollees.
Engage with individuals round complicated problems predominantly in individual however additionally through digital media.
Drive member engagement and retention with the aid of using turning in a nice member experience via all outside interactions.
Support network development, member education, and different sports as directed with the aid of using the Director of Medicare Operations and as customer support needs allow. Examples might also additionally consist of annual member conferences withinside the spring, Annual Notice of Change (ANOC) conferences withinside the fall, and/or strategizing locations/subjects/audiences for different member events. Aetna Telework Jobs
Support the Medicare income group via evaluation of member information and retention wishes, along with collaboration with Broker Managers on priorities to mitigate lapses.
Serve as a topic be counted professional to the member experience committee.
Provide accurate, well timed and insightful evaluation in reaction to advert hoc requests.
Conduct audit and tracking sports as a part of provider oversight
Prepare and supply education subjects for the marketplace group, provider teams, and scientific partners.
Provide accurate, well timed and insightful evaluation in reaction to advert hoc requests. Customer Service At Home
Demonstrate remarkable organization, time management, and observe via in a fast paced environment.

Required Qualifications

2 years Medicare Insurance associated work experience.
Proven communique abilties each written and verbal
Experience with stay and video presentations
Proof of Covid Vaccination. Aetna Telework Jobs

Education

Bachelor’s diploma or equal work experience (HS diploma + four years applicable experience)

Pay Range

The common pay variety for this function is:

This pay variety represents the bottom hourly fee or base annual complete-time earnings for all positions withinside the task grade inside which this function falls. The real base earnings provide will rely upon a selection of things such as experience, schooling, geography and different applicable factors. Customer Service At Home

In addition on your reimbursement, experience the rewards of an employer that places our coronary heart into worrying for our colleagues and our communities. The Company gives a complete variety of medical, dental, and imaginative and prescient benefits. Eligible personnel can also additionally sign up withinside the Company’s 401(k) retirement financial savings plan, and an Employee Stock Purchase Plan is likewise to be had for eligible personnel. The Company offers a fully-paid time period existence coverage plan to eligible personnel, and short-time period and long time incapacity benefits. CVS Health additionally gives severa health applications, schooling assistance, loose improvement courses, a CVS save cut price, and cut price applications with collaborating companions. As for break day, Company personnel experience Paid Time Off (“PTO”) or holiday pay, in addition to paid vacations at some stage in the calendar year. Number of paid vacations, ill time and different break day are furnished steady with applicable country regulation and Company rules. Aetna Telework Jobs

About Aetna

Aetna, a CVS Health Company, is an enterprise leading, assorted fitness answers agency with extra than one hundred sixty five years of experience offering innovative, first-rate benefits, services and products to businesses, individuals, employers, fitness care professionals, producers, the authorities and others. Our large variety of offerings consists of medical, dental, vision, pharmacy, scholar fitness, voluntary, Medicare, Medicaid and different consumer-directed fitness care benefits.

Customer Service At Home

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Aetna Telework Jobs (Customer Service At Home)