Airbnb Customer Service Remote Jobs (Entry Level, Work At Home)

Job Responsibilities: Community Voice Lead

Salary: $25-35/Hour

Company: Airbnb

Location: Louisiana, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Airbnb was born in 2007 whilst Hosts welcomed 3 visitors to their San Francisco home, and has because grown to over four million Hosts who’ve welcomed more than 1 billion visitor arrivals in nearly every country. throughout the globe. Every day, Hosts provide particular remains and reviews that make it feasible for visitors to connect to groups in an extra proper way. Airbnb Customer Service Remote Jobs

The Community You Will Join:

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise. Airbnb Customer Service Remote Jobs

Our Community team exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. Airbnb Customer Service Remote Jobs

The Difference You Will Make:

The Airbnb Community Voice team’s mission is to build Community so that Hosts feel treated as partners. A key part of that is to ensure our Hosts are heard and that they understand our products and how they benefit them. We aim to draw inspiration from Hosts, to better understand their needs, and to build products Hosts will love. Airbnb Customer Service Remote Jobs

This role is critical in that mission by actively listening to our Host community through our various community channels (for example Host Clubs, Community Centre, Host Advisory Board etc) and advocating for them across Airbnb’s product, policy and global operations teams. It also partners closely with Host Communications and Host Development to elevate what we are hearing. Airbnb Customer Service Remote Jobs

This role is responsible for 3 key areas

Host Feedback: Operate and optimize a system for exploring and advocating signals from our Community, closing the loop with them and elevating the right insights with senior Product/Policy stakeholders.
Host Sentiment: Synthesize Host feedback across Community channels to determine sentiment (with a focus on launches or other major changes) and inform senior stakeholders on what we are hearing including plans to address
Early Access: Support and grow Host participation and synthesis of Early access feedback. Airbnb Customer Service Remote Jobs

This role is unique in that it directly interacts with Hosts and connects their feedback to senior internal stakeholders. It requires a rich understanding of Airbnb’s marketplace, a passion for our Hosting Community, and the ability to simplify a significant amount of information for a senior audience within Airbnb.

This role also requires a highly consultative and collaborative approach in working closely with a broad set of stakeholders to advance how we utilize signals we hear from Hosts globally. The ideal candidate has excellent research, product, insights, or Community experience. Airbnb Customer Service Remote Jobs

In this role, you will work closely with and report to the Director, Community Voice.

A Typical Day:

Run and optimize a system that synthesizes Host conversations into digestible insights and actionable items for Product and Policy stakeholders.
Partner closely with internal Airbnb teams such as Product, Policy, Research, Consumer insights, Community Support, Program Management, Finance, and other central reporting teams, to ensure alignment on Host insights.
Investigate and implement approaches to automate and streamline analytics including AI functionality.
Partner with and oversee the day to day work of our external vendor insights team, Standing on Giants. Airbnb Customer Service Remote Jobs
Collaborate closely across Airbnb to find ways of connecting, synthesizing, and elevating Host Feedback into a more complete and consistent picture, such as Airbnb Community Support, Research, Insights.
Develop a centralized system to track and measure Host points of concern along the Host Journey, including ways of picking up signals from various touch points such as within Customer Service, Trust etc.
Mobilize capability during significant Host moments such as annual launch and Host events to detect and measure insights from Hosts with regards to feedback, reactions, and future areas of opportunity.
Develop escalation channels and a system for Community Managers and Channel Managers to escalate and resolve feedback we are receiving. Airbnb Customer Service Remote Jobs

Your Expertise:

This is a unique role, we are looking for a variety of candidates that have a mix of experience. We encourage you to apply if you have related experience, for example;
1+ year work experience, particularly in Community Building, Strategy, Innovation, Product, Community Policy Development .
Extensive Voice of Customer and or Product experience is essential.
Strong analytical and data acumen.
Experience advocating for customers and getting stakeholder buy-in to listen and act on customer feedback. Airbnb Customer Service Remote Jobs
Relationship building and collaboration skills with a proven ability to motivate through influence and connection.
Creative problem solver. Able to identify real obstacles and viable solutions.
Ability to lead teams indirectly including via matrix and dotted line environments.
Experience leading innovation from ideation to implementation and scale.
Prior experience process management – Experience with designing, implementing, and improving effective and efficient work processes.
Demonstrated ability to manage multiple work streams and deliverables in a fast-paced, matrixed organization structure.
Deep connection to Airbnb’s mission and passion for creating Connection and Belonging, Airbnb Customer Service Remote Jobs
Excellent written and oral communication skills.
Outcome-oriented, articulates the desired outcome and works collaboratively to create a path to achieve.

Your Location:

This role is US – Remote Eligible. The function may also consist of occasional work at an Airbnb workplace or attendance at offsites, as agreed to together with your manager. While the location is Remote Eligible, you need to stay in a country wherein Airbnb, Inc. has a registered entity. Click right here for the updated listing of excluded states. This listing is constantly evolving, so please take a look at the lower back with us if the country you stay in is at the exclusion listing. If your role is hired via way of means of every other Airbnb entity, your recruiter will tell you what states you’re eligible to work from. Airbnb Customer Service Remote Jobs

Our Commitment To Inclusion & Belonging:

Airbnb is devoted to operating with the broadest skill pool feasible. We trust numerous thoughts foster innovation and engagement and permit us to draw creatively-led people and to increase the first-class merchandise, offerings and solutions. All certified people are recommended to apply. Airbnb Customer Service Remote Jobs

We ask that you most effectively reach out to us in case you are a candidate whose incapacity prevents you from having the ability to finish our online utility. Airbnb Customer Service Remote Jobs

How We’ll Take Care of You:

Our task titles may also span a couple of professional levels. The real base pay depends upon many factors, such as: training, transferable abilities, work experience, commercial enterprise desires and marketplace demands. The base pay variety is a challenge to extrude and can be changed inside the destiny. This function can also be eligible for bonus, equity, benefits, and Employee Travel Credits. Airbnb Customer Service Remote Jobs

Pay Range

$25-$35 USD

Benefits

There’s the existence of paintings and the existence outdoors of work. We need everybody to be healthy, tour often, get time to present back, and feature the economic assets and guide they need.

Comprehensive fitness plans
Paid volunteer time
Healthy meals and snacks
Generous parents and their own circle of relatives leave
Learning and development
Annual tour and reports credit
Airbnb Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Airbnb Customer Service Remote Jobs (Entry Level, Work At Home)