Amazon Customer Service Remote Jobs – CAB

Job Responsibilities: ADC Technical Customer Service Specialist – ETP, Amazon Dedicate Cloud (ADC) Customer Service

Salary: $25-35/Hour

Company: Amazon

Location: North Dakota, USA

Educational Requirements: Associate Degree

Full Job Description:-

BASIC QUALIFICATIONS

Amazon Customer Service Remote Jobs
Associate Degree OR A+ or Network+ or Security+
1+ 12 months enjoy in Customer Service and/or Account Management running with excessive-profile clients
1+ 12 months of superior Excel (pivot tables, vlookup and different formulas)
Current, energetic US Government Security Clearance of TS/SCI with Polygraph

DESCRIPTION

Amazon Customer Service Remote Jobs, Do you experience supporting U.S. Intelligence Community companies put in force modern cloud computing answers and resolve technical problems? Would you want to do that the usage of the contemporary cloud computing technologies? Do you’ve got got a knack for supporting those corporations apprehend software architectures and integration approaches, and the consultative and management competencies to release a mission on a trajectory to achievement? Are you acquainted with protection quality practices for packages, servers, and networks? Do you need to be a part of a purchaser dealing with era group supporting to make sure the achievement of Amazon Web Services (AWS) as a main era platform?

AWS Customer Service gives international assist to a huge variety of industrial and authorities clients as they construct mission-important packages on pinnacle of AWS offerings including Amazon EC2 and Amazon S3.

Amazon Customer Service Remote Jobs, As an AWS Customer Success Representative, you may have interaction with US Government (USG), and corporation clients, presenting training, assist and evaluation. You will paintings with the opposite contributors of the AWS Enterprise group consisting of Technical Account managers (TAM’s), Sales and Solution Architects. You can be the Subject Matter Experts on Enterprise Account and Billing troubles. You will proactively assist clients keep away from ability troubles. Dive deep to apprehend the underlying troubles to assist a purchaser remedy problems.

In addition, your obligations will include, however will now no longer be confined to, the following:

Amazon Customer Service Remote Jobs
Being the purchaser-dealing with voice for USG and Enterprise clients, addressing complicated account and billing troubles
Working with Enterprise clients to apprehend how they use AWS account and billing offerings, and presenting treasured feedback
Performing deep dive evaluation on USG / Enterprise purchaser money owed and billing statements
Educate clients on reporting options, signals and budgets.
Providing prompt, efficient, exact, purchaser-orientated provider to Enterprise clients
Working with customer service friends around the world to make sure a steady and great stage of assist
Driving tasks that enhance purchaser interactions with AWS account and billing information
Acting because the Voice of the Customer for our Enterprise clients, reporting and appearing on found regions for improvement
Actively in search of answers to purchaser needs, speaking traits to management, and suggesting modern answers on behalf of the purchaser enjoy
Assisting with Enterprise purchaser verbal exchange at some stage in AWS important launches and assist events
Assuming duty for growing exact information approximately AWS precise product and features
Work with AWS groups to pressure decision of troubles for clients
Making positive inner information reference pages are updated

Amazon Customer Service Remote Jobs, This function calls for that the candidate decided on need to presently own and preserve an energetic TS/SCI protection clearance with polygraph. The function in addition calls for the candidate to choose right into a commensurate clearance for every authorities corporation for which they carry out AWS paintings.

About the group

Work/Life Balance

Amazon Customer Service Remote Jobs, Our group places a excessive price on paintings-lifestyles stability. It isn’t approximately what number of hours you spend at domestic or at paintings; it’s approximately the go with the drift you set up that brings strength to each components of your lifestyles. We agree with putting the proper stability among your private and expert lifestyles is important to lifestyles-lengthy happiness and fulfillment. We provide flexibility in running hours and inspire you to discover your personal stability among your paintings and private lives.

Mentor-ship & Career Growth

Amazon Customer Service Remote Jobs, Our group is devoted to helping new contributors. We have a huge blend of enjoy stages and tenures, and we’re constructing an surroundings that celebrates information sharing and mentor ship. We care approximately your profession boom and try to assign tasks primarily based totally on what’s going to assist every group member become a better-rounded Evaluator and permit them to tackle greater complicated duties withinside the future.

Inclusive Team Culture:

Amazon Customer Service Remote Jobs, Here at AWS, we include our differences. We are devoted to furthering our tradition of inclusion. We have ten employee-led affinity corporations, accomplishing 40,000 personnel in over one hundred ninety chapters globally. We have modern gain offerings, and we host annual and ongoing gaining knowledge of experiences, consisting of our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s tradition of inclusion is strengthened inside our sixteen Leadership Principles, which remind group contributors to are seeking numerous perspectives, analyze and be curious, and earn trust.

PREFERRED QUALIFICATIONS

Amazon Customer Service Remote Jobs
Experience in management and/or account control positions
A pressure to dig into the information of a machine or technique to resolve purchaser problems
Proven achievement in a quick paced assist surroundings
Demonstrated achievement using cross-useful deliverables
SQL and/or different relational database enjoy
Strong fluency with Web Technologies and the Internet
Understanding of cloud primarily based totally compute and garage concepts

Amazon Customer Service Remote Jobs, Amazon is devoted to a numerous and inclusive workplace. Amazon is an identical possibility enterprise and does now no longer discriminate on the premise of race, country wide origin, gender, gender identity, sexual orientation, blanketed veteran status, disability, age, or different legally blanketed status.

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Amazon Customer Service Remote Jobs – CAB