American Express Customer Service Jobs Work From Home – CA

Job Responsibilities: Customer Care Professional (English speaker)

Salary: $20-30/Hour

Company: American Express

Location: New Hampshire, USA

Educational Requirements: High School

Full Job Description:-

American Express invitations you to proportion your resume so that you may be taken into consideration for destiny Customer Care Professional (English speaker) possibilities in the USA. American Express Customer Service Jobs Work From Home

Areas of possibilities may also include

Communication Techniques
Time management
Emotional Maturity
Adaptability
Going the more mile

Responsibilities:

Deliver world-magnificence customer support, whilst responding to patron’s inquiries and worries thru calls both for americaA or Singapore market.
Build significant relationships with our clients thru a consultative approach, know-how their modern and destiny desires, offering first touch decision and negotiating a nice final results for the patron and American Express.
Assess our clients’ desires and suggest/sell opportunity merchandise or services.
Meet and exceed first-class goals, compliance rules and productiveness targets. American Express Customer Service Jobs Work From Home
Navigate pc structures and packages to provider our clients and permit them to get the maximum from our on-line and cellular platforms.
Document important information, which includes fee details, patron’s alternate of details, alternate of deal with and journey notifications.
Re-prioritize and adapt to an ever-converting surroundings.

Qualifications:

Fluent in English (verbal and written) with robust interpersonal skills.
Minimum 1 12 months of customer support experience.
Assertiveness to deal with hard conversations.
Excellent negotiation, influencing and resourcefulness skills.
Critical, analytical, and ahead wondering with problem-fixing skills, and robust interest to detail.
Demonstrate non-public excellence via way of means of closing nice in hard situations.
Display a ardour to serve via way of means of handing over first-rate provider in each interplay with our clients. American Express Customer Service Jobs Work From Home
The capacity and resilience to paintings in a fast moving and dynamic surroundings in addition to multitask, the use of more than one structures and virtual tools.
Ability to paintings on a 24/7 rotating roster.

American Express is an identical possibility business enterprise and makes employment choices without regard to race, color, religion, sex, sexual orientation, gender identity, countrywide origin, veteran popularity, incapacity popularity, age, or another popularity blanketed with the aid of using the law. American Express Customer Service Jobs Work From Home

Benefits:

We again our colleagues and their cherished ones with advantages and applications that help their holistic well-being. In that method, we prioritize their physical, monetary, and intellectual fitness via every degree of existence. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement financial savings plan
Free monetary education and monetary well-being help
Comprehensive medical, dental, vision, existence insurance, and incapacity advantages
Flexible work preparations and schedules with hybrid and digital alternatives with Amex Flex
20+ weeks paid parental depart for all parents, irrespective of gender, presented for pregnancy, adoption or surrogacy
Free admission to international webpage well-being facilities staffed with nurses and doctors (relying on location)
Free and exclusive counseling help via our Healthy Minds program
Career improvement and schooling opportunities

American Express Customer Service Jobs Work From Home

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

American Express Customer Service Jobs Work From Home – CA