AOL Mail Customer Service Remote Jobs (Entry Level, Work At Home)

Job Responsibilities: Customer Service Representatives

Salary: $25-35/Hour

Company: AOL Mail

Location: Rhode Island, USA

Educational Requirements: High School

Full Job Description:-

Customer Service Representatives (CSRs) provide “smart, fast, and nice” end-user support on-demand via email, chat or other “remote” tools. CSRs are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisors, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues. AOL Mail Customer Service Remote Jobs

Job responsibilities:

Responding to client (end-user) questions/inquiries via email, and (in the future) chat in a complete, accurate, and timely manner in accordance with service level standards (SLAs)
Troubleshooting client issues and resolving or escalating appropriately
Managing occasionally unhappy client interactions and de-escalating emotionally charged situations when necessary.
Balancing service-delivery efficiency with quality of care, AOL Mail Customer Service Remote Jobs
Continuous process improvement, looking for smarter and better ways to serve clients
Ongoing education and skill-building (self-administered as well as centrally administered) with respect to service process, investing, product, and customer context
Ad hoc projects designed to leverage product/client knowledge while gaining exposure to other areas outside of customer service
Providing feedback to sales and product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with clients and analysis of support data/logs
Participating in the onboarding/training of new CSRs and other new hires who can benefit from product and client understanding, AOL Mail Customer Service Remote Jobs

Qualifications:

Excellent written and oral communication, with excellent interpersonal skills.
Strong problem solving and analytical skills with high attention to detail, and excellent time management. AOL Mail Customer Service Remote Jobs
Proficiency with Windows-based applications.
Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
Sound client service skills with a proactive approach and take ownership of issues as they arise. AOL Mail Customer Service Remote Jobs
Any educational degree is preferred

Benefits

Flexible work schedule: We’ll assist you in which you want to, while you want to. Because existence happens.
Room to grow: Learning is constructed into each position here. You’ll get mentorship and take ownership.
We’ve given you covered: Our advantages encompass complete healthcare, a notable 401k, backup childcare, training stipends, and a lot more.
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid sick leave
- Paid family care leave
- Vacation leave
Everyone has a voice: Innovation doesn’t recognize hierarchy. We make certain all people are heard, taken into consideration, and respected.
Make your move: Come for a media job. Stay for a tech career. We aid in exploring new fields properly below our very own roof.
We’re positive. You’ll love it: Ping pong tournaments, triathlon teams, and volunteerism. Need we say more?
AOL Mail Customer Service Remote Jobs

About AOL Mail

AOL Mail, previously referred to as America Online, is an unfastened web-primarily based totally e-mail carrier supplied via way of means of AOL (previously referred to as America Online). AOL Mail gives customers an easy-to-use e-mail platform with numerous functions and functionalities. AOL Mail was released in 1993 as a part of the America Online (AOL) carrier, one of the earliest net carrier providers. Over the years, AOL Mail has developed to hold tempo with converting era and consumer needs. AOL Mail gives customers an unfastened e-mail account and an e-mail deal with finishing in “@aol.com.” Users can get entry to their AOL Mail money owed through an internet browser or through e-mail customers that aid POP3, IMAP, and SMTP protocols. AOL Mail Customer Service Remote Jobs

AOL Mail is proud to be in the same possibility workplace. All certified candidates will acquire attention for employment without regard to, and could now no longer be discriminated against primarily based totally on age, race, gender, color, religion, countrywide origin, sexual orientation, gender identity, veteran status, incapacity or every other included category. AOL Mail Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

AOL Mail Customer Service Remote Jobs (Entry Level, Work At Home)