eBay Work From Home Jobs (Customer Service, Entry Level)

Job Responsibilities: Customer Service Specialist

Salary: $25-35/Hour

Company: eBay

Location: Michigan, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

The Role

eBay is looking for a Customer Service Specialist in the USA. This is a full time remote career. eBay Work From Home Jobs (Customer Service, Entry Level)

Responsibilities

Handle daily reactive troubles with clients e mail and chat channel.
Outreach may be telecellsmartphone.
Complete assigned obligations and duties in a well timed and green manner
Collaborate with different crew individuals to acquire enterprise desires and make contributions to tasks to assist enhance crew overall performance and tactics.
Meet and exceed the turnaround time and high-satisfactory of transport as according to the desired target, have a watch for details.
Work as according to described tactics and SLA – outlook trouble technique.
Act as a relied on marketing consultant to dealers and account managers on illness review/removal, eMBG case review/auctioning, technical troubles, product troubles, and requirements and coverage associated troubles which could impede income increase.
Resolve troubles for traders of any eBay particular obstacle to increase and income (consisting of illness reviews/removal, eMBG case review/action, technical troubles, requirements and coverage associated troubles)
Coach traders in order that troubles and rules do now no longer hinder their enterprise in destiny and assist them increase a proactive technique to avoidance (rather than decision after the fact). Including adoption of eBay equipment and/or preferred tactics
Interact with inner partners, advisors, coverage makers and technical groups to help with fast decision.
Establish a trusting dating among eBay and the consumer at the same time as keeping a excessive degree of element and accuracy.
Share well timed findings with the Account Manager and key stakeholder.
Share gaining knowledge of with crew in each day huddles for exciting/specific trouble/question worked.
Be empathetic to consumer issues and show a candid preference to serve with possession via to decision.
At times, use negotiation and impact to suggest on behalf of eBay and/or the consumer.
Summarize and offer consumer comments to management.
Conduct Outreach activities (outbound telecellsmartphone and/or e mail) consisting of however now no longer restricted to – Outreach to clients with product/coverage facts/education/rollout– Outreach to clients to pressure sustainable enterprise increase for excessive high-satisfactory dealers and assist to hold a wholesome pinnacle dealer community. E.g. train clients in regard to rules that could hinder development on their account or bring about promoting restriction, assist to accurate list which are in violation, proportion high-satisfactory practices to keep away from violations etc.
Handing escalation and complex cases.
Identify technique gaps and proportion insights/technique development that’s beneficial for dealer/buyer.
Research facts the use of to be had sources to meet consumer inquiries. Ensure excessive decision %, self and be suggest inside the crew to fulfill enterprise desires.

Qualification & Skills required: –

Graduation is Mandatory
Demonstrate robust probing and problem-fixing skills.
Skilled in multi-tasking, consisting of the cappotential to be bendy and adapt to adjustments quickly.
Expert understanding of MS Office mainly PPT and Excel.
Data interpretation and Quality perception know-how is an introduced gain to achieve this role.
Ability to work properly in a crew surroundings and collaborate efficaciously with others.
Excellent time management, robust verbal exchange and interpersonal skills.
Self-starter with a effective attitude.
Ability to continually continue to be professional.
High on duty to offer E2E technique to consumer.
1+ years of experience in consumer service/ecommerce/coping with e mail or chat services.
Experience in coping with consumer court cases is an gain.

The pay variety for this role at the commencement of employment in the USA is predicted inside the variety below.

$5.00 – $35.00

Base pay provided can also additionally range depending on more than one individualized factor, inclusive of location, skills, and experience. The overall reimbursement package deal for this role can also consist of different elements, inclusive of a goal bonus and restrained inventory units (as applicable) further to a complete variety of medical, monetary, and/or different benefits (inclusive of 401(k) eligibility and numerous paid time without work benefits, consisting of PTO and parental leave). Details of participation in those advantage plans can be furnished if a worker gets a proposal of employment. eBay Work From Home Jobs (Data Entry, Part-Time)

eBay is the same possible employer. All certified candidates will acquire attention for employment without regard to race, color, religion, countrywide origin, sex, sexual orientation, gender identity, veteran status, and disability, or different legally blanketed status.

Benefits

Whether you’re single, in a developing family, or nearing retirement, eBay has complete and aggressive fitness and health software designed to fulfill your particular needs.
We try to offer packages that assist each thought and body, which include fine healthcare insurance, health packages and preventative care.
eBay presents several plans to assist make certain your monetary safety these days and in the years ahead.
- - Stock Purchase Plans
  - Retirement Savings and Pension Plans
  - Stock Awards
  - Life Insurance and Disability Benefits
  - Credit Union Memberships
eBay believes in supplying you with the possibility to be your exceptional self in your expert and private life. In addition to helping bendy workstyles which include hybrid and remote, eBay gives four weeks of paid sabbatical time for each five years of service.
We offer our personnel around the world the possibility to have an advantageous effect on their nearby communities. Through the eBay Foundation, our organization suits donations to eligible nonprofits up to $10,000 in line with workers in line with year. And our worker-led volunteer agencies arrange nearby giving and volunteering sports at some stage in the world.

eBay Work From Home Jobs (Data Entry, Part-Time)

About eBay

eBay is a multinational e-trade enterprise that helps online customer-to-customer and business-to-customer sales. eBay became based through Pierre Omidyar in September 1995. Originally named AuctionWeb, it started as an Internet public sale platform in which human beings ought to purchase and promote collectibles. Flexibility is deeply rooted in our values and culture. We provide hybrid, remote, and onsite workstyles to our employees. eBay Work From Home Jobs (Data Entry, Part-Time)

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

eBay Work From Home Jobs (Customer Service, Entry Level)