Etsy Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr

Job Responsibilities: Customer Service Representative

Salary: $25/Hour

Company: Etsy

Location: Washington, USA

Educational Requirements: High School

Full Job Description:-

Company Description

Etsy is the worldwide market for specific and innovative goods. We build, power, and evolve the equipment and technology that join tens of thousands and thousands of marketers with tens of thousands and thousands of consumers across the world. As an Etsy Inc. worker whether or not a group member of Etsy, Reverb, or Depop, you’ll address specific, meaningful, and large-scale troubles with passionate coworkers, all of them at the same time as creating a worthwhile effect and Keeping Commerce Human, Etsy Customer Service Remote Jobs

Job Description

What’s the Role?

Are you looking for a Customer Service/Data Entry position that is Monday – Friday and off by 6:00 PM? Want the flexibility to work from home? If yes, apply today! Etsy Customer Service Remote Jobs

OBJECTIVE / PURPOSE

The Customer Service Representative assumes a leadership role in delivering exceptional customer service to both external and internal clients. This multifaceted role involves managing customer interactions through various channels, including phone, email, and chat, with a primary focus on order entry into Enterprise Resource Planning (ERP) systems. CSRs navigate a high-volume, fast-paced environment, utilizing JD Edwards expertise, interacting with the company website, leveraging department job aid library, and collaborating with various departments to resolve customer issues. Etsy Customer Service Remote Jobs

Major Responsibilities and Functions:

Order Entry and Enterprise Resource Planning (ERP) Management:
- Execute order entry into ERP systems (JD Edwards), ensuring accuracy and efficiency.
- Utilize ERP systems for customer account management and issue resolution, such as inquiries/issues related to product replacements, credits, returns, shipping concerns, product information, account setups, order statuses, billing, and general inquiries. Etsy Customer Service Remote Jobs
Multichannel Customer Interaction:
- Manage high-volume incoming customer calls, actively engaging with customers on the phones to identify and assess their needs, while ensuring a high level of customer satisfaction through effective communication.
- In addition to phone calls, handle customer inquiries via email, and chat, providing timely and accurate information.
Website Navigation and Product Expertise:
- Navigate the company’s website to assist customers with product information, availability, and ordering processes.
- Comfortably interact with a vast catalog of 15K products.
Interdepartmental Collaboration:
- Collaborate with various internal departments to address and resolve customer issues, fostering a cohesive team environment.
Knowledge Base Utilization:
- Efficiently use knowledge bases to locate answers and provide information to customers independently.
- Stay updated on product knowledge and company processes to enhance customer support. Etsy Customer Service Remote Jobs
- Participates in company Net Promoter Score Initiatives to enhance customer loyalty.
- Demonstrates adherence to company core values and culture.
- Performs additional duties as required.

Job Requirements

Minimum requirement of a High School Diploma or GED.
At least six (6) months of customer service experience is necessary, with preference given to those with service center customer service or data entry experience.
Proficient computer skills, including strong typing, data entry abilities and Microsoft Office Suite. Etsy Customer Service Remote Jobs
Experience with order management systems, Live Chat, and high-volume email support is highly valued.
Capacity to handle a continuous flow of customers and ability to manage multiple tasks within a fast-paced, productivity driven environment.
Web navigation skills to locate information and ability to toggle between multiple systems to access customer data.
Excellent communication and interpersonal skills to handle complex customer issues, resolving conflicts, and finding effective solutions that go beyond basic inquiries.
Detail-oriented with the ability to analyze data and make informed decisions using skills acquired in initial training and leveraging web-based and desktop resources, Etsy Customer Service Remote Jobs

Additional Information

What’s Next

If you are inquisitive about becoming a member of the group at Etsy, please percentage your resume with us and sense loose to consist of a cowl letter if you would like. As we are hoping you’ve got visible already, Etsy is an area that values individuality and variety. We do not need you to be like all people else — we need you to be like you! So inform us what you are all about. Etsy Customer Service Remote Jobs

Our Promise

At Etsy, we agree that a diverse, equitable and inclusive place of job furthers relevance, resilience, and longevity. We inspire humans from all backgrounds, ages, abilities, and studies to follow. Etsy is proud to be an identical possibility place of job and is an affirmative motion employer. We are devoted to identical employment possibilities irrespective of race, color, ancestry, religion, sex, countrywide origin, sexual orientation, age, citizenship, marital status, disability, gender identification or Veteran status. If, because of a disability, you want lodging for the duration of any part of the interview process, please let your recruiter know. While Etsy helps with visa sponsorship, sponsorship possibilities can be constrained to positive roles and skills. Etsy Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Etsy Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr