HBO Remote Jobs (Data Entry, Full Time) $1200/Week

Job Responsibilities: Analyst, Technical Customer Service

Salary: $1200/Week

Company: HBO

Location: Connecticut, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

HBO® is one of the maximum reputable and revolutionary leisure manufacturers in the world, serving iconic, award-triumphing programming through the HBO linear channels and the direct-to-client streaming platform, HBO Max®. Internationally, HBO-branded offerings are to be had in more than eighty-five international locations throughout Asia, Europe, Latin America and the Caribbean. A part of Warner Bros. Discovery, HBO is the world’s maximum hit pay-TV provider with an in-depth array of programming that consists of a number of the maximum terrific TV titles, which include dramas like “Succession,” “Watchmen,” “Westworld,” “Big Little Lies,” “Game of Thrones,” “The Sopranos,” “Band of Brothers” and “The Wire,” in addition to comedy series “Barry,” and “Insecure”. HBO Remote Jobs Data Entry

Overall Summary:

The International Advanced Support (Tier three) Technician is a key member of the Customer Experience (CX) Strategy & Ops group, performing as a topic count professional for HBO’s streaming products/offerings and supplying superior aid for problems that can not be resolved with the aid of using decrease tiers. As a member of the International Advanced Support CX group, they may typically be conscious of resolving escalated problems from frontline aid groups, and accomplices frequently with US and International leadership. She/he’ll additionally offer ongoing escalation steering/records to the International CX Support groups and act as a near collaborator to prolonged cross-practical groups throughout HBO Digital Products. The perfect candidate will show off an aggregate of sturdy technical acumen and customer support excellence, in addition to having the cappotential to prioritize and remedy/entire complicated problems/tasks with professionalism and poise. She/he will work intently with Domestic and International CX Management to constantly challenge/outline/refine what excellence approach for CX and empower the International CX Advanced Support group to constantly supply on those desires to gain the very best tiers of client pride and aid. HBO Remote Jobs Data Entry

Language Requirement:

The cappotential to communicate, read, and write fluently in Spanish and English is needed for this position.
The cappotential to communicate, read, and write fluently in Portuguese is a plus.
Remote/Virtual Opportunity: In seeking to adapt to the desires of a developing 24/7 commercial enterprise, we’re open to applicants operating remotely/virtually. The faraway possibility could require the power to aid on-name rotations and coffee night work. HBO Remote Jobs Data Entry

Primary Responsibilities

Receive escalations immediately from International frontline aid groups and constantly supply effective effects for the hardest problems inside the maximum tough conversations throughout conventional and social channels.
Identify, document, and strengthen commercial enterprise facet problems to suitable prolonged groups for resolution.
Assist control in preserving a catalog of ongoing problems to make certain accomplice groups as it should be apprehended difficulty effect, scope, and frequently speak difficulty fame to home and International groups.
Function as a topic count professional on HBO streaming products/offerings, in addition to all duties maintained with the aid of using the Advanced Support groups and constantly staying contemporary in that expertise.
Partner with CX control to supervise and enhance all components of escalations, figuring out workflow necessities and gaps, in addition to universal aid method improvement, development and group training possibilities.
Identify superior troubleshooting workarounds and aid tips for problems that can not be resolved through present expertise-based articles or different regarded troubleshooting steps. HBO Remote Jobs Data Entry
Work cross-functionally with Leadership, prolonged QA, Engineering, Product and Program Management groups inside Digital Products to help with troubleshooting escalated problems for resolution.
Work intently with the International Advanced Support Team Managers and local sources every day to focus on training possibilities for frontline Support groups.
Conduct deep dives into rising problems, carry out root reason analyses and suggest ability answers for superior problems
Able to behave as a backup for all aid groups throughout engagement channels and tiers, actively tracking key channels, assisting to quick reply to inquiries that want on-the-spot assistance, in addition to picking out and manual probably touchy conversations to a quick resolution.
Assist results in music and pick out developments throughout channels, primarily based totally on verbal exchange topics, places and different substantial styles to pick out rising problems.
Assist CX crisis/occasion control efforts with the aid of supplying technical steering and aid-associated updates at some stage in provider disruptions, outages, movie/display premiers, and excessive effect events.
Work constantly to decorate product expertise throughout the CES group on an ongoing basis
Provide product education to frontline technical aid groups.
Help translate product expertise to create efficiencies in aid offerings and education curricula.
Partner with CX Product Management and UX writing groups to seize and translate new product records into Customer and Agent dealing with aid content.
Work with Senior group participants and the prolonged CX group to constantly pick out and suggest nice exercise methods for enhancing the aid experience and operational processes. HBO Remote Jobs Data Entry
Participate in gathering and surfacing product problems/remarks to layout and improvement groups.
Occasionally tour to offer on-web website online education and aid, as needed.

The Essentials

Fluent/local Spanish speaker with the cappotential to completely adapt (communicate and write) to Latin American Spanish and English.
Fluency in Portuguese is a plus.
Ability to perform in a fast-moving environment, interacting with colleagues in more than one international location and time zones.
Degree in generation, journalism, communications, marketing, or equal experience and/or established expertise.
2+ years’ CX experience at a similar B2C brand, ideally in media, entertainment, generation or hospitality and assisting streaming media or equal technology at a Tier three level.
Comfortable producing and reading each quantitative and qualitative record to diagnose client remarks, and group performance, and pick out actionable development possibilities.
Able to interrupt and speak technical standards to a non-technical audience.
Familiarity and luxury with customer streaming gadgets including Apple TV, Roku, iOS gadgets, Android TV/mobile, and more.
Excel in each customer support and technical aid scenario.
Able to address more than one priority, the usage of the right urgency whilst needed.
Demonstrate a sturdy experience of duty and autonomy for efficaciously finishing all required tasks. HBO Remote Jobs Data Entry
Able to zoom out from character problems and pick out styles.
Clearly outline problems, examine records, and suggest short-time period workarounds, at the same time as concurrently representing problems as it should be to prolonged groups for resolution.
Able to always constitute HBO in a expert manner.
Methodically look into and remedy complicated technical aid problems, as said with the aid of using Customers and Partners.
Experience operating with Lean/Agile methodologies and JIRA/Youtrack/ServiceNow is a plus.

You are:

Passionate approximately assisting and attracting with HBO Max customers
Driven to enhance inner and outside client pride
Relentlessly effective and own a ‘can’t be stopped’ attitude
Self-starter, innovative hassle solver, proactive, collaborative and resourceful
Able to efficaciously deal with more than one ongoing problem at any given time at the same time as preserving day-by-day workload
Able, inclined and pushed to grasp new standards each day, HBO Remote Jobs Data Entry
Highly prepared and at domestic in a fast-moving, converting environment

Benefits:

Health Insurance
On-Site Clinic
On-Site Mother’s Room
Paternity Leave
Sick Time Leave
Dental Insurance
Vision Insurance
Accidental dying and dismemberment (AD&D) Insurance
Disability Insurance
Custom Work Station
Free Drinks $365
Free Snacks $730
Employee Assistance Program
Gym Discount
Life Insurance
PTO (Vacation / Personal Days)
Health Savings Account (HSA) $2,000
Remote Work
401(k) Retirement Plan

HBO Remote Jobs Data Entry

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

HBO Remote Jobs (Data Entry, Full Time) $1200/Week