(Live Chat Support Jobs) Netflix Data Entry Remote Jobs $30/Hour

Job Responsibilities: Researcher, Customer Service Insights

Salary: $30/Hour

Company: Netflix

Location: Nebraska, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Overview

Are you captivated by client experience? Do you find yourself thinking about how client interactions are probably improved? Are you professional in reading qualitative and quantitative information and threading them together to tell a compelling story? Do you thrive on being part of a global institution focusing on LATAM? Netflix Data Entry Remote Jobs

The Netflix Customer Service (CS) Insights institution is searching for a Researcher for Customer Service Insights in Nebraska. The CS Insights institution generates actionable insights through manner manner of reading the voice of the client to beautify the Netflix product experience and customer service. The role will report to the Customer Service Insights Manager based completely in the USA. They could be a part of a collection of world researchers located throughout the world.

Candidates want to show that they’ll be curious and analytical, captivated by client experiences, and expert storytellers. They want to be a notable communicator in every written and spoken English. Netflix Data Entry Remote Jobs

Responsibilities

Gathering and reading client feedback:
Listen to call recordings and examine chat and phone transcripts to choose out challenging subjects inside the client experience and look at elements of friction related to the client journey.
Design and execute ad hoc research tasks using several quantitative and qualitative methodologies to beautify outdoor and internal CS typical overall performance and experience.
Leverage metrics dashboards and information gadgets to come across subsets of CS contacts to analyze all regions, languages, and client segments. Netflix Data Entry Remote Jobs

Communicating actionable insights & trends:

Craft clear, compelling, and concise testimonies from client assessments in organization English.
Leverage more than one information asset to help tell an entire story that marries qualitative and quantitative findings.
Present assessment to key stakeholders interior CS.
Turn complex organization issues into smooth and actionable recommendations.
Collaborate with CS Insights pals to amplify and share notable practices all through regions. Netflix Data Entry Remote Jobs

Managing tasks:

Work in a consultative fashion with stakeholders to define the venture approach, address roadblocks, and deliver insights that electricity action.
Develop venture plans and study venture manipulate rigor to satisfy deadlines.
Collaborate with several stakeholders and partners inside the CS organization. Netflix Data Entry Remote Jobs

Qualifications

Bachelor’s degree within the field of research, marketing, or specific related social sciences.
3+ years of hard work experience in a research and/or assessment role is required.
Experience on every “client-side” and “supplier/vendor-side” of research is preferred.
Able to analyze big quantitative datasets and summarize key insights into challenge subjects required.
Data savviness and experience in quantitative information assessment using Excel or Tableau are required.
Prior experience in customer service and/or the voice of client information is a plus.
Excellent written and oral verbal exchange talents in English, Spanish, and Portuguese.
Some experience executing qualitative research is a plus. Netflix Data Entry Remote Jobs
Experience with SQL is a plus.

Additional Details:

Hybrid work arrangement.

Benefits:

Parental Leave: We understand that one of the maximum unique occasions in an individual’s existence is the beginning or adoption of a child. Our parental depart coverage is: “cope with your child and yourself.” New dad and mom usually take 4 – eight months.
Time Away: Our excursion coverage is “take excursion” and we without a doubt do. Frankly, we intermix work and private time a bit. Time away works in a different way at Netflix. We don’t have a prescribed 9-to-five workday, so we don’t have a prescribed day without work guidelines for salaried personnel, either. We don’t set a vacation and excursion schedule so that you can examine what’s essential to you—consisting of whilst your thoughts and frame want a break. We consider running smarter, now no longer harder.
Family Forming & Reproductive Support: Netflix gives an international circle of relatives forming an advantage to aid personnel in the course of your fertility, surrogacy, or adoption journey. This advantage is to be had to personnel and their spouse/home partner, no matter marital status, gender, or sexual orientation. Globally, we cover fees for our own circle of relatives forming services, consisting of journeys for those services, via Carrot.
Mental Health: At Netflix, we recognize you need to provide work you’re proud of. In order to do your best, you need to experience your best. Mental fitness is essential to your universal fitness that’s why Netflix gives diverse applications to aid you and your dependents. Globally, we offer get right of entry to to mindfulness and meditation in addition to unfastened counseling and education sessions.
Health Benefits: Medical blessings work in a different way primarily based totally on the country you stay in. So you could have clinical insurance provided via Netflix only, a supplemental plan via Netflix that compliments your neighborhood coverage scheme, or you could have a month-to-month allowance to buy blessings for your own. No count what the case is, we ensure that you’re covered.

Netflix Data Entry Remote Jobs

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Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

(Live Chat Support Jobs) Netflix Data Entry Remote Jobs $30/Hour