Macy’s Customer Service Remote Jobs (Entry Level, Work At Home)

Job Responsibilities: Customer Care Champion

Salary: $25-35/Hour

Company: Macy’s

Location: Nebraska, USA

Educational Requirements: Associate Degree

Full Job Description:-

Bring Your Amazing Self to Work

At Macy’s, Inc. we are on an assignment to create a brighter destiny with ambitious illustrations for all. This is our Mission Every One. We recognize that anybody right here is unique. So we admire and spend money on every character to create increase, pride, and satisfaction. If we’re capable of delivering our complete selves to work, it interprets right into a greater ample and wider array of thoughts and electricity for all to gain from. Our achievement could be constructed on notable colleagues, operating together. Macy’s Customer Service Remote Jobs

Job Overview:

Responsible for championing all customer related issues both pro-actively and reactively to ensure customer expectations are met and exceeded. This individual will have the responsibility to make on the spot decisions both financial and operational to immediately resolve a customer need. This individual will also serve as the liaison between FBCS/MCCS and their location, including the location’s Hubs, Macy’s Customer Service Remote Jobs

Essential Functions:

Primary contact for FBCS/MCCS on resolution of escalated customer concerns to ensure a high level of customer service.
Increase customer satisfaction through collaboration with FBCS/MCCS and reach an effective resolution.
Ensure all Customer concerns are completed to customer’s satisfaction, including exchanges.
Follow through on all unresolved customer issues until they are satisfied. Macy’s Customer Service Remote Jobs
Own VIC Process which includes daily follow-up on outbound VIC merchandise and ensure quality through multiple visual inspections throughout day; inspections are inclusive of Hub deliveries.
Resolve and clearly document all open issues and timely resolution.
Maintain and work Customer follow up queue daily to ensure timely resolution on all issues.
Own follow up and resolution on all methods of customer communication including Presidential alerts, TL emails, Backline emails, Medallia comments.
Partner with respective Macy’s or Bloomingdale Division/Stores to resolve customer concerns, if necessary. Macy’s Customer Service Remote Jobs
Use good judgment to escalate customer issues immediately and to the highest level needed, when necessary.
Partner with Delivery Team to resolve Q-Fails, review issues, contact customers, and reschedule delivery.
Inspect all open customer service issues or returned/refused VIC items in returns area and follow up with customers.
Any other responsibilities management deems essential.

Qualifications and Competencies:

Associate’s Degree and 1 years direct experience required.
Prior Furniture and Bedding experience.
Exemplary customer service skills to include:
- Handling potentially upset/displeased customers. Macy’s Customer Service Remote Jobs
- Ability to maintain confidentiality.
Must possess excellent written and verbal communication skills.
Must possess excellent telephone skills.
Must possess excellent organizational and follow up skills and be detail oriented.
Analytical and Problem solving Skills.
Ability to add, subtract, divide and multiply in all units of measure, using whole numbers, decimals and fractions.
Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Resourceful self-starter, works well independently as well as part of a team. Macy’s Customer Service Remote Jobs
Must be proficient in the use of computers and handheld technology.
PC skills desired; Macy’s Systems Knowledge, Word, Excel, Outlook.
Ability to work a flexible schedule, including day, evening, weekends, and/or holidays.

Physical Requirements:

Position requires prolonged periods of standing/walking around store or department.
Environment where noise level is generally moderately high and temperatures fluctuate seasonally.
Subject to some extremes in temperature. Macy’s Customer Service Remote Jobs
Appropriate attire required; safe sturdy shoes that cover the entire foot, no loose, flowing clothing (that may get caught in conveyors). Other clothing restrictions may apply.
May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision.
Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. Macy’s Customer Service Remote Jobs
Frequently lift/move up to 50lbs.

What We Can Offer You

An inclusive, challenging, and refreshingly amusing work environment
Competitive pay and blessings rooted in ideas of equity
Performance incentives and annual benefit review
Merchandise discounts
Health and Wellness Benefits throughout medical, dental, vision, and extra insurance
Retirement Savings Plan with 401k healthy opportunity
Employee Assistance Program (intellectual fitness counseling and legal/economic advice)
Resources for non-stop learning, professional increase, and management development
eight paid holidays
Paid Time Off (first 12 months prorated relying on begin date)
Tuition compensation program
Guild schooling gains budget 100% of tuition, books, and costs in specific programs
Colleague Resource Groups (CRGs) and give-back/volunteer possibilities
Empowerment and autonomy to carry out impactful work with tangible results
Macy’s Customer Service Remote Jobs

About Macy’s

Now is a thrilling time for a Macy’s profession as we keep to attention on growing thrilling and remarkable reports for each Macy’s consumer, whether or not their adventure begins offevolved online or inside the store. Our possibilities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and different regions permit you to explicit your creativity and dedication to excellence, develop your profession and make a distinction on your Macy’s colleagues and customers. Macy’s Customer Service Remote Jobs

Bring your creativity, electricity, and thoughts to the Macy’s crew – Apply Today! Macy’s Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Macy’s Customer Service Remote Jobs (Entry Level, Work At Home)