Microsoft Work From Home Jobs (Customer Service, Entry Level)

Job Responsibilities: Technical Support Engineer

Salary: $25-35/Hour

Company: Microsoft

Location: Georgia, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Overview

With over 17,000 personnel worldwide, the Microsoft Customer Experience & Success organisation is liable for the strategy, design, and implementation of Microsoft’s give up-to-give up client experience. Come be a part of the Customer Experience & Success crew and assist us construct a destiny in which clients come to us now no longer simplest due to the fact we offer industry-main merchandise and offerings, however additionally due to the fact we offer a differentiated and related client experience. Microsoft Work From Home Jobs (Customer Service, Entry Level)

Within Customer Experience & Success, the Customer Service & Support organisation builds consider and self belief for anybody and organisation thru turning in a unbroken aid experience. In Customer Service & Support, we assist clients and companions clear up their troubles quickly, save you destiny troubles from occurring, and reveal new approaches to reap extra from their Microsoft investment.

Within Customer Service & Support, our Digital Transformation Platform institution grants world-magnificence aid for our worldwide clients on their virtual transformation journey. We offer treasured aid answers on a extensive variety of technologies, together with Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that increase our clients’ consider in Microsoft and enhance their enterprise overall performance.

In the Customer Service & Support crew we’re searching out humans with a ardour for turning in client success. As a Technical Support Engineer you may own, troubleshoot and clear up complicated client technical troubles. This possibility will can help you boost up your profession boom via way of means of honing your trouble-solving, collaboration and studies skills, and growing your technical proficiency. Microsoft Work From Home Jobs (Customer Service, Entry Level)

This function is bendy in that you may work as much as 50% from home.

Microsoft’s challenge is to empower anybody and each organisation in the world to reap extra. As personnel we come collectively with a boom mindset, innovate to empower others and collaborate to realise our shared goals. Each day we construct on our values of respect, integrity, and duty to create a way of life of inclusion in which every person can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

1+ years technical aid, technical consulting experience, or statistics era experience
OR Bachelor’s Degree in Computer Science, Information Technology (IT), or associated discipline AND 1+ years technical aid, technical consulting experience, or statistics era experience. Microsoft Work From Home Jobs (Customer Service, Entry Level)

Additional or Preferred Qualifications

Microsoft Technology Certifications.
2 years’ experience with SQL Server or an equal database product
expertise on overall performance tuning and database design, T-SQL language
Experience in ability planning, sizing SQL Server environments and excessive availability configurations
Industry experience with Microsoft Server merchandise, community connectivity, UNIX or different running systems, migrating databases to the cloud or upgrading from one model of Microsoft SQL Server to a better model.
Experience in developing technical documentation and sharing expertise with others thru education shipping and mentoring

Ability to fulfill Microsoft, client and / or authorities protection screening necessities are required for this function. These necessities include, however aren’t restricted to the subsequent specialised protection screenings: Microsoft Cloud Background Check: This function may be required to byskip the Microsoft Cloud Background Check upon hire / switch and each years thereafter. Microsoft Work From Home Jobs (Customer Service, Entry Level)

Responsibilities

Response and Resolution

Reviews complicated troubles (e.g., a couple of additives of a product) and contacts clients to recognize issue. Ensures clients live knowledgeable as to the status/answer in their issue. Utilizes troubleshooting tools (e.g., occasion logs, overall performance traces) to assist clear up client troubles.
Acts as an marketing consultant to the client and handles complicated, repeatable, or escalated instances which could grow to be politically charged. Creates technical articles or expertise base (e.g., edits or creates news/ expertise-base articles) this is inner or client dealing with for higher client recognize. Provides great practices and schooling to make certain client is familiar with the trouble so that it will proactively clear up capability troubles withinside the destiny.
Performs complicated product troubleshooting and remediation whilst needed. Works along the improvement groups to force incident decision for configuration, code, or different carrier deficiencies impacting clients. Analyzes styles of troubles and identifies workflows to optimize aid engineering shipping for a crew or vicinity level.
Collaborates on cross-crew and cross-product technical troubles via way of means of running with sources from different companies together with aid engineering companies, product companies, offerings crew, and account crew as had to clear up complicated client troubles, Microsoft Work From Home Jobs (Customer Service, Entry Level)

Benefits/perks indexed beneath may also vary depending on the character of your employment with Microsoft and the country where you work.

Industry main healthcare
Educational resources
Discounts on merchandise and offerings
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to community and connect
Paid time off
Paid parental leave

Microsoft Work From Home Jobs (Customer Service, Entry Level)

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Microsoft Work From Home Jobs (Customer Service, Entry Level)