Netflix Customer Service Remote Jobs – CAB

Job Responsibilities: Technical Research Specialist

Salary: $30-40/Hour

Company: Netflix

Location: West Virginia, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Over 230 million individuals global love Netflix. When they take a seat down down to observe or play, we need to make certain that not anything receives among them and their favourite shows, movies, and games. And Netflix Customer Service (CS) is right here to help clients after they want assist. Netflix Customer Service Remote Jobs

The Technical Research crew sits inside CS Technology below the CS organization. The crew is chargeable for coping with technical troubles escalated thru our customer service channels and works intently with Netflix Engineering groups to deal with member-impacting technical troubles and troubleshooting steps.

We are seeking an person enthusiastic about riding upgrades and resolutions, a person who flourishes on fixing puzzles with precise interest to element and is patron-obsessed. Your capacity to workout sound judgment, impartial of set policies, is crucial. As a Technical Research Specialist, you’ll leverage your sturdy Netflix product expertise, curiosity, and tremendous judgment to pick out and assist convey upgrades withinside the Netflix product and Customer Support platform. This entails investigating escalated complicated troubles and coping with essential incidents. Your position extends to influencing and advocating for technical troubles affecting Netflix Members, Partners, and the Customer Service network. Collaborating with the Product, Engineering, and Partnerships organizations, you’ll make certain spark off problem decision and make a contribution to function upgrades. Netflix Customer Service Remote Jobs

In addition to technical talent, fulfillment on this position hinges on essential thinking, analytical abilties, and sturdy interpersonal abilties with stakeholders, cross-practical groups, and international peers. The capacity to derive treasured insights from the Customer Service information and member revel in is relevant to this position. Thriving in an revolutionary subculture that values autonomy, embraces evolution, and prioritizes powerful communique is essential. The Netflix subculture is ingrained in our paintings environment, influencing hiring, collaboration, and decision-making. Adapting to and embracing this subculture is pivotal for the fulfillment on this position. Netflix Customer Service Remote Jobs

Core responsibilities:

Responsible for give up-to-give up technical problem control for Customer Service. Drive escalation lifecycle, coping with inner and outside stakeholder communique via way of means of presenting periodic updates till the difficulty is resolved.
Build a extensive knowledge of Netflix product and carrier inter-dependencies.
Apply structures evaluation strategies to inner offerings at Netflix, which includes correctly the usage of SQL queries, alerting round key overall performance indicators, and growing visualizations to set up clean baselines on product complexity and prioritization.
Engage and collaborate with the engineering groups for spark off problem decision and product function upgrades, leveraging insights derived from CS information and member revel in.
Work with key stakeholders throughout Netflix to enhance the patron revel in and expand mechanisms that assist operational excellence.
Drive process, tool, carrier delivery, and answer upgrades that allow powerful troubleshooting and remediation (which includes diagnostics)
Serve because the touchpoint for complicated technical and product-primarily based totally questions, escalated troubles, and important incidents from our international Customer Support groups.
Provide insightful requests for improvements to gear and strategies that maximize performance and price with the intention of enhancing patron revel in. Netflix Customer Service Remote Jobs
Proactively pick out cappotential dangers thru dashboard monitoring, fashion evaluation, etc., amplify them to the suitable stakeholders or cross-practical crew, and make a contribution to growing chance mitigation activities.
Contribute to enhancing escalation and incident control strategies, protocols, dashboards, and run-books.
Drives and/or coordinates cross-crew and cross-supplier communications to align assets to remedy technical product troubles that could span more than one areas or globally.
Thoroughly documenting findings and technical troubles, assisting in growing and crafting academic modules for self-guided learning.

Core requirements:

At least 4+ years of previous revel in in technical assist or comparable roles, demonstrating talent in customer support, technical troubles research and advocacy, and escalation and incident control.
Experience in partnering, collaborating, and sharing expertise with international groups and professional at constructing stable relationships to supply anticipated and stepped forward results.
Hands-on SQL and /or information evaluation, navigating datasets revel in
Intimate expertise and revel in with Google G Suite, JIRA, Confluence, Kibana, Pagerduty/Opsgenie, Tableau, Zendesk, SQL, or different commercial enterprise analytics gear.
Experience growing, editing, and preserving expertise base and/or schooling documentation.
Excellent structures analytical abilties, which includes pulling information directly, studying information sets, and figuring out key insights to power commercial enterprise decisions.
Have a continuing attention on customer support along deep technical expertise.
Proven document of coping with and prioritizing complicated technical projects, in particular all through tight time limits or emergencies. Netflix Customer Service Remote Jobs
Excellent verbal and written communique abilties and the capacity to correctly talk complicated topics to technical and non-technical audiences in any respect levels.
Demonstrated management functionality is a massive plus, with an awesome song document of correctly guiding groups and tasks to beautify paintings performance, prioritize tasks, and make certain alignment with basic crew goals.
Ability to discuss correctly at the same time as the usage of information as the idea of argument.
Ability to collaborate correctly and be a sturdy crew player.

Nice to have

Familiarity with AWS or cloud-primarily based totally solutions
Familiarity with Python, Java, and different coding languages
Familiarity with Streaming or Gaming tech assist
Familiarity with Billing or Payment lifecycle
Understanding of incident control, trouble control, ITIL, or comparable frameworks Netflix Customer Service Remote Jobs

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Netflix Customer Service Remote Jobs – CAB