Netflix Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr

Job Responsibilities: Technical Research Specialist

Salary: $22/Hour

Company: Netflix

Location: Kansas, USA

Educational Requirements: High School

Full Job Description:-

Over 230 million contributors global love Netflix. When they take a seat down down to observe or play, we need to make certain that not anything receives among them and their preferred shows, movies, and games. And Netflix Customer Service (CS) is right here to help clients after they want assist. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

The Technical Research crew sits inside CS Technology beneathneath the CS organization. The crew is answerable for coping with technical problems escalated thru our customer service channels and works carefully with Netflix Engineering groups to cope with member-impacting technical problems and troubleshooting steps.

We are seeking an man or woman enthusiastic about using upgrades and resolutions, a person who flourishes on fixing puzzles with properly interest to element and is client-obsessed. Your cappotential to exercising sound judgment, impartial of set policies, is crucial. As a Technical Research Specialist, you’ll leverage your sturdy Netflix product information, curiosity, and tremendous judgment to discover and assist convey upgrades withinside the Netflix product and Customer Support platform. This includes investigating escalated complicated problems and coping with crucial incidents. Your function extends to influencing and advocating for technical problems affecting Netflix Members, Partners, and the Customer Service network. Collaborating with the Product, Engineering, and Partnerships organizations, you’ll make certain spark off difficulty decision and make a contribution to characteristic upgrades. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

In addition to technical talent, achievement on this function hinges on crucial thinking, analytical competencies, and sturdy interpersonal competencies with stakeholders, cross-purposeful groups, and worldwide peers. The cappotential to derive treasured insights from the Customer Service statistics and member enjoy is valuable to this function. Thriving in an modern way of life that values autonomy, embraces evolution, and prioritizes powerful verbal exchange is essential. The Netflix way of life is ingrained in our paintings environment, influencing hiring, collaboration, and decision-making. Adapting to and embracing this way of life is pivotal for the achievement on this function. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

Core responsibilities:

Responsible for stop-to-stop technical difficulty control for Customer Service. Drive escalation lifecycle, coping with inner and outside stakeholder verbal exchange through presenting periodic updates till the problem is resolved.
Build a extensive expertise of Netflix product and provider inter-dependencies.
Apply structures evaluation strategies to inner offerings at Netflix, which include efficiently the usage of SQL queries, alerting round key overall performance indicators, and growing visualizations to set up clean baselines on product complexity and prioritization.
Engage and collaborate with the engineering groups for spark off difficulty decision and product characteristic upgrades, leveraging insights derived from CS statistics and member enjoy.
Work with key stakeholders throughout Netflix to enhance the client enjoy and broaden mechanisms that guide operational excellence.
Drive process, tool, provider delivery, and answer upgrades that permit powerful troubleshooting and remediation (which include diagnostics)
Serve because the touchpoint for complicated technical and product-primarily based totally questions, escalated problems, and foremost incidents from our worldwide Customer Support groups.
Provide insightful requests for improvements to gear and strategies that maximize performance and fee with the aim of enhancing client enjoy.
Proactively discover capacity dangers thru dashboard monitoring, fashion evaluation, etc., expand them to an appropriate stakeholders or cross-purposeful crew, and make a contribution to growing chance mitigation activities. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree
Contribute to enhancing escalation and incident control strategies, protocols, dashboards, and run-books.
Drives and/or coordinates cross-crew and cross-seller communications to align assets to remedy technical product problems which can span a couple of areas or globally.
Thoroughly documenting findings and technical problems, helping in growing and crafting instructional modules for self-guided learning.

Core requirements:

At least 1+ years of earlier enjoy in technical guide or comparable roles, demonstrating talent in customer support, technical problems research and advocacy, and escalation and incident control.
Experience in partnering, collaborating, and sharing information with worldwide groups and professional at constructing stable relationships to supply predicted and advanced results.
Hands-on SQL and /or statistics evaluation, navigating datasets enjoy
Intimate information and enjoy with Google G Suite, JIRA, Confluence, Kibana, Pagerduty/Opsgenie, Tableau, Zendesk, SQL, or different enterprise analytics gear.
Experience growing, editing, and preserving information base and/or schooling documentation.
Excellent structures analytical competencies, which include pulling statistics directly, studying statistics sets, and figuring out key insights to pressure enterprise decisions.
Have a constant recognition on customer support along deep technical expertise. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree
Proven file of coping with and prioritizing complicated technical projects, particularly in the course of tight closing dates or emergencies.
Excellent verbal and written verbal exchange competencies and the cappotential to efficiently speak complicated topics to technical and non-technical audiences in any respect levels.
Demonstrated management functionality is a huge plus, with an excellent tune file of efficiently guiding groups and projects to decorate paintings performance, prioritize tasks, and make certain alignment with basic crew goals.
Ability to discuss efficiently even as the usage of statistics as the idea of argument.
Ability to collaborate efficiently and be a sturdy crew player.

Nice to have

Familiarity with AWS or cloud-primarily based totally solutions
Familiarity with Python, Java, and different coding languages
Familiarity with Streaming or Gaming tech guide
Familiarity with Billing or Payment lifecycle
Understanding of incident control, trouble control, ITIL, or comparable frameworks, Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

Our reimbursement shape is composed completely of annual profits; we do now no longer have bonuses. You pick out every 12 months how an awful lot of your reimbursement you need in profits as opposed to inventory options. To decide your private pinnacle of marketplace reimbursement, we depend on marketplace signs and recollect your precise process family, background, capabilities, and work to decide your reimbursement inside the marketplace variety. The variety for this position is $22 – $32 an hour. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

Netflix offers entire benefits together with Health Plans, Mental Health support, a 401(k) Retirement Plan with corporation match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We moreover offer paid leave of absence programs. Full-time hourly employees accrue 35 days every year for paid time without work to be used for vacation, holidays, and unwell paid time without work. Full-time salaried employees are without delay entitled to flexible time without work. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

Benefits:

Parental Leave: We understand that one of the maximum unique occasions in an individual’s existence is the beginning or adoption of a child. Our parental depart coverage is: “cope with your child and yourself.” New dad and mom usually take 4 – eight months.
Time Away: Our excursion coverage is “take excursion” and we without a doubt do. Frankly, we intermix work and private time a bit. Time away works differently at Netflix. We don’t have a prescribed 9-to-five workday, so we don’t have a prescribed day without work guidelines for salaried personnel, either. We don’t set a vacation and excursion schedule so that you can examine what’s essential to you—consisting of whilst your thoughts and frame want a break. We consider running smarter, now no longer harder.
Family Forming & Reproductive Support: Netflix gives an international circle of relatives forming an advantage to aid personnel in the course of your fertility, surrogacy, or adoption journey. This advantage is to be had to personnel and their spouse/home partner, no matter marital status, gender, or sexual orientation. Globally, we cover fees for our circle of relatives forming services, consisting of journeys for those services, via Carrot.
Mental Health: At Netflix, we recognize you need to provide work you’re proud of. To do your best, you need to experience your best. Mental fitness is essential to your universal fitness that’s why Netflix gives diverse applications to aid you and your dependents. Globally, we offer get right of entry to to mindfulness and meditation in addition to unfastened counseling and education sessions.
Health Benefits: Medical blessings work differently primarily based totally on the country you stay in. So you could have clinical insurance provided via Netflix only, a supplemental plan via Netflix that compliments your neighborhood coverage scheme, or you could have a month-to-month allowance to buy blessings for your own. No count what the case is, we ensure that you’re covered.

Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

About Netflix

Netflix is an international streaming carrier that provides an extensive type of TV shows, movies, documentaries, and authentic content material to its subscribers. Netflix changed into based on August 29, 1997, with the aid of Reed Hastings and Marc Randolph in Scotts Valley, California. Initially, Netflix operated as a DVD rental with the aid of a using-mail carrier, permitting clients to lease DVDs online and feature them shipped to their homes. Netflix is to be had in over a hundred ninety international locations worldwide. The platform gives content material in a couple of languages and has an enormous worldwide subscriber base. An outstanding administrative center combines high-quality colleagues and difficult problems. The component we maximum price is running with gifted human beings in fantastically innovative and effective ways. That’s why our center philosophy is human beings over the system, and why we strive to convey outstanding human beings collectively as a dream team. Of course, any developing enterprise calls for a few systems and structures. But with our human beings-first approach, we may be extra flexible, innovative and a hit in the entirety we do. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

If you’d like, please proportion with us a few extra statistics approximately yourself (e.g. your race, ethnicity, sexual orientation, gender identity, and incapacity statistics). It’s voluntary. These statistics do not affect your utility or the hiring system. These statistics might be used to assist us in understanding approximately folks who interview with us and make certain we offer the same possibility to anyone who desires to work at Netflix. Netflix Remote Jobs (Customer Support, Entry Level) – No Degree

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Netflix Remote Jobs (Customer Support, Entry Level) – No Degree $22/Hr