PayPal Customer Service Remote Jobs (Entry Level, Work At Home)

Job Responsibilities: Customer Solutions Teammate

Salary: $25-35/Hour

Company: PayPal

Location: North Carolina, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

At PayPal (NASDAQ: PYPL), we accept as true that anyone has the proper to take part completely in the worldwide economy. Our challenge is to democratize monetary offerings to make sure that everyone, no matter heritage or monetary standing, has get right of entry to to affordable, convenient, and steady services and products to manipulate in their monetary lives. PayPal Customer Service Remote Jobs

Job Description Summary:

Do you enjoy solving problems and helping people? Want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? PayPal Customer Service Remote Jobs

Join PayPal’s Global Customer Operations team and work in an environment that is casual, team-oriented, community focused and believes in the importance of work life balance!

As a Customer Service Teammate in Product and Site Support your responsibilities will be. to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. PayPal Customer Service Remote Jobs

As a Teammate you will:

Confidently answer contacts, through multiple channels (i.e.. Phone, Email, Chat), from customers our company’s products and services.
Proactively guide and address customer questions throughout entire contact regarding but not limited to; PayPal Products, Services, Buttons, Shipping Labels, Marketing Promotions, PayPal Here, Digital Coupons, Invoices and simple Integration Support.
Champion the customer’s issues and work on their behalf to achieve resolution to queries real time and build long term loyalty and value.
Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers. PayPal Customer Service Remote Jobs
Take a dynamic approach with customers, research inquiries using appropriate technology, reach a complete and accurate resolution while addressing future business needs to prevent customer recontacts.
Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding about features and benefits of PayPal products in order to improve their satisfaction and expand their relationship with PayPal
Balance the needs of the customer and business while driving loyalty and long-term value
Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
Own your own learning and work to develop skills through all knowledge channels about PayPal’s business, new features, products and services.
Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat. Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions. PayPal Customer Service Remote Jobs
Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.

Qualifications:

At least 1 year Customer Service Experience – ideally with fintech/financial services/tech and product background + upselling/cross-selling/sales
Preferred experience in blended complex programs both with voice and non-voice
Strong analytical and problem-solving skills / strong knowledge in own metrics and meeting performance targets, PayPal Customer Service Remote Jobs
Resilient, high on empathy, professional maturity, integrity, customer focus, and adaptability
Collaborating with leaders to implement strategy and process improvement
Independent / Self-management [non handholding] / works with less supervision
This is a full-time position in a Contact Centre, including scheduling on weekends and statutory holidays. Shifts may vary, ranging from early morning, midday, afternoon, evening, and overnight shifts. PayPal Customer Service Remote Jobs

Subsidiary:

PayPal

Travel Percent:

Our Benefits:

At PayPal, we’re devoted to constructing an equitable and inclusive worldwide economy. And we can’t do that without our maximum crucial asset—you. That’s why we provide blessings that will help you thrive in each level of existence. We champion your monetary, bodily, and intellectual fitness with the aid of providing treasured blessings and sources that will help you take care of the entire you. PayPal Customer Service Remote Jobs

We have tremendous blessings inclusive of a bendy work environment, worker stock options, fitness and existence coverage and more.

Your medical, dental, and vision paycheck contributions
Meritain Health medical plan changes
2 ways to save on prescription drug costs
Dependent(s) eligibility verification
Arbor Employee Assistance Program
New Flexible Spending Account (FSA) administrator
Dependent Care FSA
New benefits to support your financial wellness
401(k) Savings Plan
Resources
Webinars
PayPal Customer Service Remote Jobs

Who We Are:

PayPal has remained at the leading edge of the virtual price revolution for more than 20 years. By leveraging generations to make monetary offerings and trade greater convenient, affordable, and steady, the PayPal platform is empowering more than four hundred million customers and traders in more than two hundred markets to enroll in and thrive in the worldwide economy. PayPal Customer Service Remote Jobs

PayPal gives the same employment opportunity (EEO) to all people no matter age, color, countrywide origin, citizenship popularity, bodily or intellectual disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identification and/or expression, genetic facts, marital popularity, popularity in regards to public assistance, veteran popularity, or every other function covered with the aid of using federal, nation or nearby law. In addition, PayPal will offer affordable motels for certified people with disabilities. PayPal Customer Service Remote Jobs

As a part of PayPal’s dedication to employees’ fitness and safety, we’ve mounted in-workplace COVID-19 protocols and requirements, primarily based totally on professional steering. Depending on location, this could encompass a COVID-19 vaccination requirement for any worker whose position calls for them to work onsite. Employees might also additionally request affordable lodging primarily based totally on a scientific circumstance or nonsecular perception that forestalls them from being vaccinated. PayPal Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

PayPal Customer Service Remote Jobs (Entry Level, Work At Home)