Philips Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr

Job Responsibilities: Customer Service Representative

Salary: $25/Hour

Company: Philips

Location: New York, USA

Educational Requirements: Associate Degree

Full Job Description:-

Philips is looking for a Customer Service Representative. This position is remote. This individual will report to the Customer Service Manager. See more details below! Philips Customer Service Remote Jobs

Hours: Monday-Friday, 7:30am-4:00pm PST (possibility of overtime)

Position Summary Overview: Responsible for all aspects of customer service order taking and processing. Field and document complaints, shipment errors, general billing questions and other inquiries. Assure customer satisfaction. Philips Customer Service Remote Jobs

Essential Functions and Position Responsibilities:

Inbound Call Response

Efficiently handle customer telephone order taking and processing activities
Facilitate new customer accounts into company ERP database following company policies and guidelines
Process customer return authorizations and credit documentation, Philips Customer Service Remote Jobs
Maintain telephone availability standards

Inbound Chat Response

Efficiently handle customer chat inquiries and activities
Demonstrate the ability to handle multiple chats simultaneously, Philips Customer Service Remote Jobs

Eskers ERP Order Data Entry

Efficiently enter customer orders using company’s Eskers ERP processing platform
Maintain or exceed established productivity standards, Philips Customer Service Remote Jobs

Customer Satisfaction

Effectively resolve customer issues following established guidelines
Consistently show professionalism and diplomacy to assure customer satisfaction
Effectively escalate customer situations when unable to achieve resolution, Philips Customer Service Remote Jobs

Teamwork and Dependability

Demonstrate the ability to work effectively with other team members and colleagues
Maintain a professional image and decorum at all times
Meet established attendance guidelines
Demonstrate attentiveness and comprehensions at all seminars and product trainings
Advocate service delivery system improvements
Perform other duties as assigned, Philips Customer Service Remote Jobs

Requirements and Qualifications:

Associate or Bachelor’s Degree
1 or more years of Customer Service Experience is preferred
Experience working in a Call Center environment is required
Experience in using computer and specialized software applications
Proficiency in Microsoft Office Programs including Excel, Word and Outlook
Experience in Common Office Machinery and Equipment, Philips Customer Service Remote Jobs
Willingness and ability to work overtime when needed

Physical Requirements and Work Environment:

The work involves sedentary to light work in a home office setting
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse for extended periods of time
High speed internet connection with full video conferencing capacity and bandwidth for VPN access, Philips Customer Service Remote Jobs

About Philips

We are a fitness generation corporation. We constructed our complete corporation across the perception that each human matters, and we may not prevent till all people anywhere has get entry to to the exceptional healthcare that all of us deserve. Do the work of your existence to assist and enhance the lives of others. Philips Customer Service Remote Jobs

Benefits:

Doing the work of your existence does not suggest an existence of simply work. Finding a wholesome work-existence rhythm is prime to retaining your passion, motivation, creativity and engagement. We must make certain you are supported as a great deal as viable to reap that balance.
Life doesn’t continually match smartly round running hours, neither is nine to five inside the workplace the fine match for everyone. So, wherein roles allow, we provide bendy running preparations and a hybrid running environment.
Beyond paid time off for holidays and ill leave, you will additionally get hold of beneficiant paternity leave and caregivers can relaxation assured. You’ll be supplied with unfastened sources and paid time off to attend to your circle of relatives participants with extreme fitness conditions. You’ll additionally be recommended to advantage of your neighborhood network or causes, via paid break day to volunteer.
Doing the work of your existence does not suggest doing it for much less than your genuine well-being either. Feeling completely and pretty compensated is an important issue of feeling like a certainly valued member of the Philips team.
You’ll get hold of extraordinarily aggressive reimbursement, primarily based totally on thorough marketplace reviews, the value of dwelling in particular areas, and altered to elements along with overall performance and experience. Our Annual Incentive application will ensure your overall performance and contribution closer to enterprise outcomes is likewise identified for your reimbursement package.
Your destiny could be looked after via our extraordinarily beneficiant pension schemes and contributions, and you may additionally advantage from unique worker reductions on merchandise along with insurance or trip-to-work schemes.
As we are successful, you have to be successful too. Employees should buy Philips inventory at a 15% discount, get hold of as much as 60% off Philips merchandise, and get get right of entry to an extensive variety of offers and reductions
Improving the lives of others has to by no means come at the price of your very own fitness and well-being. No reliance upon wherein you figure at Philips, you will be supported in an extensive range of ways.
For example, our ergonomic professionals permit you to install your house or workplace workstation, at the same time as you’ll locate stand-up desks, yoga ball chairs, or even pedal desks in maximum of our places. Don’t neglect to enroll in worker-led sports activities groups, sports and applications or grasp a few wholesome bites to shape our on-site restaurants.
All our workplaces and places are available to all personnel, and all characteristic well-geared up nursing rooms wherein new moms can experience comfortable and undisturbed.
Finally, irrespective of where you are located – in a factory, in a workplace, at domestic or on the road – you may experience neighborhood health golf equipment at discounted charges and, wherein relevant, you will be supplied with complete scientific plans.
Improving the lives of all and sundry round the arena consists of you – and all our people. You can most effectively certainly do the work of your existence in case you are mastering, growing and developing along the way. It’s a path, now no longer a project.
Whatever your interest, you will locate conventional mastering equipment inside the shape of Philips University and LinkedIn mastering, wherein you will have limitless rights of entry to the whole lot from choosing languages to management improvement and LEAN certification. You’ll additionally get hold of annual non-public education finance to apply for capabilities education or professional coaching, at the same time as a few areas provide paid days off for non-public improvement too.
However, the increase is not all approximately publications or certifications. Leaders at Philips see mentoring as a privilege and an important element of growing proficient personnel who will assist us create the healthcare structures of tomorrow. And our company-extensive gig machine way you will be recommended to choose small initiatives with different groups to deepen your know-how and understanding so that you by no means forestall developing and mastering.
Philips Customer Service Remote Jobs

Philips Transparency Details

Total Target Earnings consist of base salary + goal incentive. At 85% to 120% overall performance achievement, the Target Earning capacity is $25 to $35 hourly, plus organization fleet/car. Total reimbursement can be better or decreased based on a person’s overall performance. Philips Customer Service Remote Jobs

Target Earnings pay is the handiest aspect of the Philips Total Rewards reimbursement package, which incorporates a beneficiant PTO, 401k (as much as 7% match), HSA (with organization contribution), inventory buy plan, schooling compensation and lots more. Details approximately our blessings may be discovered here. Philips Customer Service Remote Jobs

Additional Information

US work authorization is a precondition of employment. The organization will now no longer recollect applicants who require sponsorship for a work-legal visa, now or in the future. Philips Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Philips Customer Service Remote Jobs (Entry Level, Work At Home) – $25/Hr