Remote American Express Customer Support Jobs

Job Responsibilities: Customer Care Professional

Salary: $20-30/Hour

Company: American Express

Location: Salem, USA

Educational Requirements: High School

Full Job Description:-

You Lead the Way. We’ve Got Your Back.

With the proper backing, humans and agencies have the energy to develop in remarkable ways. When you are part of Team Amex, you emerge as a part of a worldwide and various network of comrades with an unwavering dedication to lowering back our clients, groups and every other. Here, you’ll study and develop as we assist you in creating a professional adventure that’s precise and significant to you with advantages, programs, and versatility that guide you in my opinion and professionally. Remote American Express Customer Support Jobs

At American Express, you’ll be diagnosed in your contributions, leadership, and impact—each colleague has the possibility to proportion inside the agency’s fulfillment. Together, we’ll win as a team, striving to uphold our agency values and effective backing promise to offer the global’s first-class client experience each day. And we’ll do it with the maximum integrity, and in surroundings in which everybody is seen, heard and seems like they belong. Remote American Express Customer Support Jobs

Join Team Amex and let’s lead the manner together.

As a logo constructed on going above and past to offer a first-class client experience, having the maximum fantastic colleagues is paramount. As the face of the agency, you could create fantastic interactions with our clients each day–from curating a completely unique journey or way of life experience to assisting them with their ordinary wishes. And, you could develop your abilities through industry-main schooling and ongoing coaching, all whilst getting to know what it way to always set the usual for global class, client-first provider. Find your region in provider on #TeamAmex. Remote American Express Customer Support Jobs

If you own the above experience, abilities and proportion our values of offering superb experience for clients and promoting merchandise to fulfill the wishes of our customers then we sit up for receiving your utility and speakme with you.

What could you do each day as a Customer Care Professional?

Service inbound calls whilst enticing and consulting with small enterprise proprietors and choice makers, study their wishes and suggest the proper American Express SBS merchandise
Deliver excessive stages of product and provider information to definitely speak suitable product features, advantages and different factors of American Express Small Business Services
Continuously enhance key promoting abilities, along with constructing rapport, knowledge of client wishes, managing objections and remaining income
Provide incredible client care via way of means of responding to questions regarding debts in a quick-paced, established client care surroundings
Document important account facts in step with set-up regulations and procedures, Remote American Express Customer Support Jobs
Integrity: Adhere to all Regulatory and Compliance pointers associated with servicing and income practices

Minimum Qualifications

Customer provider experience (2 years+) with an ardor for constructing client loyalty through fantastic listening, consultative courting, resourcefulness and robust written and verbal communication.
Proven fulfillment in customer support and income surroundings (2 years+)
Ability to work in quick-paced metric-pushed surroundings with talented multitasking and navigation in web-primarily based surroundings
High faculty degree or equally required. Education advantages available
The hours of operation for this role are Monday-Sunday 7:00 am EST – 1:00 am EST. Remote American Express Customer Support Jobs

Preferred Qualifications

Experience proudly owning or running a small enterprise is a plus

We again our colleagues and their cherished ones with advantages and applications that help their holistic well-being. In that method, we prioritize their physical, monetary, and intellectual fitness via every degree of existence. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement financial savings plan
Free monetary education and monetary well-being help
Comprehensive medical, dental, vision, existence insurance, and incapacity advantages
Flexible work preparations and schedules with hybrid and digital alternatives with Amex Flex
20+ weeks paid parental depart for all parents, irrespective of gender, presented for pregnancy, adoption or surrogacy
Free admission to international webpage well-being facilities staffed with nurses and doctors (relying on location)
Free and exclusive counseling help via our Healthy Minds program
Career improvement and schooling opportunities

Remote American Express Customer Support Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

Remote American Express Customer Support Jobs